Summary
Overview
Work History
Education
Skills
Timeline
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JENNELYN BALONYK

Burnaby

Summary

Dynamic and organized Unit Coordinator with over 16 years of experience in health care settings. Adept at managing multiple tasks simultaneously and using proven strategies and problem-solving skills to maintain quality patient care services. Possess excellent organizational and time-management skills and a keen ability to quickly adapt to ever-changing environments.

Overview

16
16
years of professional experience

Work History

Unit Coordinator

Vancouver Community Dialysis
03.2018 - Current
  • Provide administrative support to ensure day-to-day operations of HD programs are seamless and efficient
  • Sets up and maintains filling systems for materials such as correspondence, patient test results and reports by performing duties such as creating and labeling files, assembling and maintaining files/charts, filing material as appropriate and retrieving information such as patient charts prior to patient visit or for designated personnel
  • Increased patient satisfaction through exceptional customer service skills when addressing inquiries or concerns from patients and their families
  • Improved patient care by efficiently managing and organizing medical records, appointments, and admissions
  • Promoted a positive work environment through effective teamwork and collaboration among colleagues within the health unit setting
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.

Registration Clerk

Lions Gate Hospital
02.2017 - 03.2018
  • Interviews patients, relatives and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment, and registers patient in the computerized admission/discharge/transfer system
  • Completes and prints registration forms related to the documentation of patients and forwards this information to appropriate departments
  • Accesses HealthNet as required to determine the patient's healthcare number (PHN) or assigns a new PHN if required
  • Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts; explains hospital policy regarding deposits and room differentials
  • Identifies available bed booking options by reviewing patient information, reviewing and maintaining list of available beds and comparing patient information to available beds
  • Performed related admitting clerical duties such as booking outpatient appointments as required, answering phones, giving directions, photocopying and distributing various documents
  • Processes pre-admissions.

Booking Clerk

BC Women's Hospital
11.2016 - 03.2018
  • Performed variety of clerical and patient related activities including scheduling, booking of patient appointments and processing of referrals
  • Gathering additional/missing information, performing data entry, and receiving and processing related paperwork
  • Schedules new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators
  • Performing reception, admitting and patient registration duties, and maintaining database, records and other patient information
  • Assembles and maintains client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation.

Medical Office Assistant

Metrotown Medical Clinic
11.2008 - 11.2016
  • Organized and proficient in scheduling and confirming patients' appointments using med access EMR
  • Responsible for prioritization of patient flow through clinical process
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly
  • Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers
  • Proven record of managing office, medical inventory, and ordering supplies.

Education

Diploma Health Unit Clerk -

Sprott Shaw College

Diploma Medical Office Assistant -

Academy of Learning

High School Diploma -

Sisler High School

Skills

  • Proven record of providing consistent high-quality patient care
  • Proficient in Microsoft Office Suite and electronic health records system
  • Exceptional problem-solving and critical-thinking skills
  • Strong organizational and time-management skills
  • Ability to multitask and prioritize tasks effectively
  • Excellent interpersonal and communication skills

Timeline

Unit Coordinator

Vancouver Community Dialysis
03.2018 - Current

Registration Clerk

Lions Gate Hospital
02.2017 - 03.2018

Booking Clerk

BC Women's Hospital
11.2016 - 03.2018

Medical Office Assistant

Metrotown Medical Clinic
11.2008 - 11.2016

Diploma Health Unit Clerk -

Sprott Shaw College

Diploma Medical Office Assistant -

Academy of Learning

High School Diploma -

Sisler High School

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JENNELYN BALONYK