Jennifer Jackson

• Provided safety instructions to passengers prior to takeoff and landing.
• Assisted passengers with stowing carry-on luggage in overhead compartments.
• Verified boarding passes and passports for all passengers.
• Delivered onboard customer service including food and beverage service.
• Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.

• Sales G2
• Managed scheduling, training and inventory control.
• Addressed customer concerns with suitable solutions.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Consulted with customers regarding needs and addressed concerns.
• Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
• Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
• Coached, monitored and motivated new agents to boost performance and enhance job knowledge.

• Provided excellent service to patients through personable communication.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Provided ongoing compassionate patient care for each client.
• Transported patients to medical, dental and personal care appointments.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Greeted visitors to provide information and direct to appropriate personnel.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Conducted audits on internal controls and developed reports on findings.

• Associate
• Kohl' s Yearly seasonal
• Seasonal Team member
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Followed company policies, rules and procedures to promote company goals and maintain safety.