Jennifer Alexa Leiton Vega
Customer Service Specialist
San Jose ,SJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Logoventura Inc
03.2018 - 01.2024
- Helped our General Manager on day-to-day operations to meet desired service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members to create tools to help our staff go over the different steps prior to finalize their orders.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Appointment Setter
Fiorella Insurance
09.2015 - 01.2018
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
- Confirmed appointments, communicated with clients, and updated client records.
Operations Manager
Zeus Solutions Ltd
06.2011 - 07.2015
Credit Card Dept and Fraud - Payment Solutions
Betcris - K23Group
Sabana Sur, San Jose
03.2002 - 01.2011
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Established performance metrics to evaluate project success and areas for improvement.
- Developed and implemented strategic plans for successful project completion, ensuring high-quality deliverables.
- Negotiated contracts with vendors and suppliers, securing favorable terms that benefited both parties involved.
- Implemented continuous improvement initiatives to enhance overall team efficiency and effectiveness.
- Streamlined communication between departments, enhancing collaboration and project outcomes.
- Led the development of creative proposals that showcased the company''s unique value proposition, winning new business opportunities.
Education
High School Diploma -
Colegio La Salle
Sabana Sur, San Jose 01.1997 - 12.2001
Timeline
Assistant Manager
Logoventura Inc
03.2018 - 01.2024
Appointment Setter
Fiorella Insurance
09.2015 - 01.2018
Operations Manager
Zeus Solutions Ltd
06.2011 - 07.2015
Credit Card Dept and Fraud - Payment Solutions
Betcris - K23Group
03.2002 - 01.2011
High School Diploma -
Colegio La Salle
01.1997 - 12.2001
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