Jenny Garita Núñez
San Francisco,Heredia
Summary
Experienced leader with a focus on motivating and inspiring individuals to achieve their best. Possessing an innovative and forward-thinking mindset, constantly seeking ways to enhance outcomes for all stakeholders. Over 20 years of experience collaborating with internal and external customers, prioritizing integrity and accountability. Committed to being a dedicated and effective leader, consistently striving for excellence in all endeavors.
Overview
11
11
years of professional experience
Work History
Team Leader
Hp Inc
11.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Advanced Customer Solutions Representative
Hewlett Packard Costa Rica
07.2014 - 11.2024
- Backorder Support, Fraud checks, Pre & Post Shipment, Channel L1 support.
Education
Web Design - HTML, Front Page
Universidad Nacional De Costa Rica
Heredia, Costa Rica04-2006
Sykes Latin America
Heredia09-2003
Marketing/Advertising -
Universidad Interamericana De Costa Rica
Heredia12-2000
Skills
- Detail-Oriented
- ServiceNow Platform
- SharePoint, OneSource
- S4Hana
- Outlook, Microsoft 365
- HTML, Front Page
Accomplishments
- Active participation during the implementation of international service platforms.
- Responsible for handling an increase of the services offered (+50%).
- Managed large groups of people, and take action on their improvement plans and career development guidance.
- Learned a new language in 90 days.
Languages
Spanish
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1
Timeline
Team Leader
Hp Inc
11.2024 - Current
Advanced Customer Solutions Representative
Hewlett Packard Costa Rica
07.2014 - 11.2024
Web Design - HTML, Front Page
Universidad Nacional De Costa Rica
Sykes Latin America
Marketing/Advertising -
Universidad Interamericana De Costa Rica
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