Linux
Jeremy Abdallah Quesada
Cartago
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Amiable Technical Lead ready to rapidly onboard new personnel and kick start new projects. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets. Assembles effective teams by exploiting complementary competencies and collaborative employee relationships.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Senior Technical Lead Azure Backup
Tech Mahindra
07.2024 - Current
- Assessed project milestones and team performance to keep staff on-task.
- Collaborated with cross-functional teams to design and implement innovative technical solutions, fostering streamlined communication channels and efficient problem resolution.
- Boosted operational efficiencies via automation of manual tasks, allowing team members to focus on more strategic projects.
- Led the development and execution of end-to-end testing strategies for complex projects, ensuring high-quality deliverables that met client expectations.
Tech Support Engineer 2
Tek Experts
02.2023 - 07.2024
- As a Tech Support Engineer 2, I played a key role in the creation and implementation of a centralized web page for the company, which became the go-to resource for new hires to quickly access all relevant information and onboard with ease
- The web page streamlined the onboarding process and allowed new hires to get up to speed quickly, leading to improved efficiency and productivity across the team
- In addition to the web page project, I also provided training to new hires and team members in Linux, helping them become more comfortable and efficient with the company's systems
- This involved designing training materials, delivering training sessions, and providing ongoing support as needed
- Through this initiative, I helped ensure that team members had the necessary skills and knowledge to work effectively and efficiently with the company's systems, contributing to the overall success of the company.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
Freelance
Profesional independiente
02.2015 - 02.2023
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
Especialista en soporte técnico
Infotree Global Solutions
02.2022 - 12.2022
- During my work experience, I worked as a Lab Support Technician at Intel, where I was responsible for conducting BIOS update tests on client and server platforms running on Windows 10/11, Windows Server 2019, Linux Red Hat, and Linux CentOS
- Additionally, I gained experience in using the hypervisor tool VMWare and in developing Linux exercises using Dockerfiles
DevOps Developer
Asociación de Emprendedores de Costa Rica
10.2021 - 01.2022
- As a DevOps, my primary responsibility was to streamline the software development and deployment process through automation
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
Customer Service Specialist
SyJ Leathers
08.2019 - 01.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Ingeniería en Sistemas de Computación -
02.2025
Networking Technician -
01.2021
Skills
- Microsoft SQL Server
- SQL Server Management Studio
- Docker
- Business Analysis
- Team Mentoring
- Microservices Architecture
- Requirements Analysis
- Software Architecture Design
- Project Leadership
- Project Management
Certification
- VMware Certified Professional (VCP) en virtualización de red
- Azure Backup - Engineer Accreditation L100 Assessment
- Certified Project Management Associate (IPMA Nivel D)
- Azure Fundamentals
- Azure Site Recovery L100
Personal Information
Title: Technical Lead | Azure Cloud Engineer | Microsoft Azure
Accomplishments
- Mentored and developed junior engineers, leading to a [percentage] increase in team productivity and a reduction in onboarding time by [number] weeks.
- Managed cross-functional teams in delivering critical projects on time and under budget, enhancing customer satisfaction by 80%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- CFIA
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsSoftware
Docker
Azure
Cloud
Power Apps
Automation
Tickets
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Interests
Cloud
Automation
Backup
Storage
Timeline
Senior Technical Lead Azure Backup - Tech Mahindra
07.2024 - Current
Tech Support Engineer 2 - Tek Experts
02.2023 - 07.2024
Especialista en soporte técnico - Infotree Global Solutions
02.2022 - 12.2022
DevOps Developer - Asociación de Emprendedores de Costa Rica
10.2021 - 01.2022
Customer Service Specialist - SyJ Leathers
08.2019 - 01.2021
Freelance - Profesional independiente
02.2015 - 02.2023
Universidad Fidélitas - Ingeniería en Sistemas de Computación,
CTP FERNANDO VOLIO JIMENEZ - Networking Technician,
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