Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Cartin

Content Moderator
Colima

Summary

Dynamic professional with a proven track record in content moderation and customer service, notably at Teleperformance Costa Rica. Excelled in enhancing user experience and platform safety, leveraging skills in content management and critical analysis. Demonstrated exceptional patience and teamwork, contributing to significant improvements in service delivery and internal processes. Achieved top performance metrics, underscoring a commitment to excellence and continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Content Moderator

Teleperformance Costa Rica
San Jose Costa Rica
11.2023 - Current
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Optimized resource allocation during peak times through effective workload prioritization amid tight deadlines.
  • Selected relevant images to accompany content for maximum impact.

Customer Service Representative

Concentrix
San Jose Costa Rica, Provincia de Alajuela
08.2019 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Amazon
San Jose Costa Rica, Provincia de Alajuela
09.2017 - 08.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Liceo Nocturno De Pérez Zeledón
San Jose
01.2013 - 11.2017

Skills

Social media knowledge

Content Management

Online research

Patience and Tolerance

Cultural Awareness

Ethical judgment

Assertiveness

Multitasking Abilities

Self Motivation

Customer Service

Critical Analysis

Problem-Solving

Teamwork and Collaboration

Active Listening

Professionalism

Decision-Making

Attention to Detail

Time Management

Adaptability and Flexibility

Excellent Communication

Flexible Schedule

Continuous Improvement

Team building

Task Prioritization

Stress Tolerance

Timeline

Content Moderator

Teleperformance Costa Rica
11.2023 - Current

Customer Service Representative

Concentrix
08.2019 - 11.2023

Customer Service Representative

Amazon
09.2017 - 08.2019

High School Diploma -

Liceo Nocturno De Pérez Zeledón
01.2013 - 11.2017
Jeremy CartinContent Moderator