Jeremy Chaves
Atenas,Alajuela
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Bill Gosling Outsourcing
02.2024 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Service Representative
Bill Gosling Outsourcing
06.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Head Waiter
Mar & Sabor
02.2020 - 06.2023
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Centro Cultural De Idiomas
San Jose, Costa RicaEnglish
Centro Cultural De Idiomas
San Jose, Costa Rica01.2018
Skills
- Issue Resolution
- Handling Complaints
- Multitasking and Organization
- Continuous Improvement
- Customer Service
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Supervisor
Bill Gosling Outsourcing
02.2024 - Current
Customer Service Representative
Bill Gosling Outsourcing
06.2023 - Current
Head Waiter
Mar & Sabor
02.2020 - 06.2023
Centro Cultural De Idiomas
English
Centro Cultural De Idiomas
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