Results-oriented professional with a background in call centers and a fourth-year student of the BA in English specializing in English Literature. Native-like English speaker with exceptional written and verbal communication skills. Experienced teacher's assistant, excelling in research and organization. A natural leader and creative thinker, passionate about content creation and seeking opportunities to apply and expand creative skills. Eager to contribute strong communication skills, leadership abilities, and creative mindset to the content industry.
Hi, I’m
Jerson Sáenz Pérez
Fourt-year BA In English Student Focused On Literature
Summary
Overview
9
years of post-secondary education
Work History
English Literature CoordinationModern Languages School
Teacher's Assistant
08.2022 - Current
Job overview
- Did research for scholarly articles on Eco-vegan feminism, queer studies and various other literature topics
- Archived digital documents
Other Languages SectionModern Languages School
Assistant
09.2021 - Current
Job overview
- Kept track of students' grades
- Organized the department's library
Amazon.com
Customer Services Associate
10.2018 - 01.2019
Job overview
- Handled over 40 contacts per day via email, chats and phone for Amazon Video, Fire TV, Alexa, Echo, and Twitch.
- Identified issues, analyzed information and provided solutions to problems
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Amazon.es
Customer Service Associate
10.2016 - 03.2017
Job overview
- Helped large volume of Spanish customers every day focused on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Coopejudicial
Assistant to Loan Analyst
10.2014 - 10.2016
Job overview
- Managed front-office contacts
- Managed applications and resignations of over 50 new costumers per month
- Applied effective time management to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish
- Trained, coached and supervised new staff members
- Supervised and delegated tasks to four people
Education
University of Costa RicaSan José
Bachelor of Arts from English
01.2017 - 07.2023
University Overview
- Elected to Secretary of Communication for Students' Association in 2021-2022
- Awarded Best Poem in English fourth-year level of Creative Writing Contest in 2022
- Overall Winner in poetry of Creative Writing Contest in 2021
American University of Costa Rica (UAM)San José
Bachelor of Arts from Advertising
01.2015 - 01.2018
University Overview
Not finished
Skills
Planning and coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teacher's Assistant
English Literature Coordination
08.2022 - Current
Assistant
Other Languages Section
09.2021 - Current
Customer Services Associate
Amazon.com
10.2018 - 01.2019
University of Costa Rica
Bachelor of Arts from English
01.2017 - 07.2023
Customer Service Associate
Amazon.es
10.2016 - 03.2017
American University of Costa Rica (UAM)
Bachelor of Arts from Advertising
01.2015 - 01.2018
Assistant to Loan Analyst
Coopejudicial
10.2014 - 10.2016
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