Summary
Overview
Work history
Education
Skills
Languages
Timeline
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JESÚS ALVARADO VILLEGAS

JESÚS ALVARADO VILLEGAS

Summary

Experienced IT professional with a strong background in hardware troubleshooting, software installation, and system diagnosis. Adept at data analysis and resolving technical issues efficiently. Demonstrates adaptability to evolving technologies and proactive learning. Skilled in case management and proficient with Microsoft Azure. Committed to leveraging expertise to drive technological advancements and optimise system performance.

Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands.

Overview

7
7
years of professional experience

Work history

Technical support engineer stage 2

tek experts
08.2023 - 02.2025
  • Communicate with end users, system administrators, via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs
  • Set expectations and deliver guidance on resolving issues
  • Apply technical knowledge relevant to the solution to identify appropriate remediation steps
  • Troubleshoot and reproduce customer issues in lab environments
  • Collaborate with teammates and perform individual research to deliver policies and configurations
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • used of technologies as,Azure Platform, Dynamics 365 portal, SQL, Microsoft power platform,kusto querys
  • Ability to work in a fast-paced, dynamic environment
  • Team player with a collaborative mindset

IT technician level 1

IPL SISTEMAS
11.2022 - 05.2023
  • Server security monitoring, customer service either by phone or in person, management and execution of permits and customer requests that involve maintenance and security of equipment

IT SUPPORT LEVEL 2

SOPORTE EXPERTO
06.2022 - 09.2022
  • Assistance in complex problems about the software used in the company through a specialized service desk, software and hardware attention, resolution of customer concerns
  • Management of computer tools
  • Ability to work under pressure and in new projects and environments

CAD DESIGNER

ALIGN TECHNOLOGY
06.2019 - 01.2022
  • Perform dental treatment in 3D according to the needs and indications of the client
  • Have knowledge of the software used, cover and educate the client about the operation, processes, recommendations when using the software

Customer Service Agent

NETCOM
07.2018 - 12.2018
  • Identify customer needs, answer questions and provide solutions/alternatives to problems
  • Handle incoming or outgoing customer calls for a company
  • Ensure the satisfaction of the client who does not have other queries

Education

sixth grade concluded -

CTP FERNANDO VOLIO JIMÉNEZ

Computer Technician in Technical support - High school completed

CTP FERNANDO VOLIO JIMÉNEZ

Skills

  • Hardware troubleshooting
  • Software installation
  • System diagnosis
  • Data analysis
  • Troubleshoot technical issues
  • Adaptable to changing tech
  • Proactive learning
  • Case Management
  • Microsoft Azure

Languages

English
Advanced
Spanish
Native

Timeline

Technical support engineer stage 2

tek experts
08.2023 - 02.2025

IT technician level 1

IPL SISTEMAS
11.2022 - 05.2023

IT SUPPORT LEVEL 2

SOPORTE EXPERTO
06.2022 - 09.2022

CAD DESIGNER

ALIGN TECHNOLOGY
06.2019 - 01.2022

Customer Service Agent

NETCOM
07.2018 - 12.2018

Computer Technician in Technical support - High school completed

CTP FERNANDO VOLIO JIMÉNEZ

sixth grade concluded -

CTP FERNANDO VOLIO JIMÉNEZ

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JESÚS ALVARADO VILLEGAS