Jessica Arauz
ADU DHABI,United Arab Emirates
Summary
Friendly and professional individual with focus on customer service and hospitality. Creates welcoming environments and ensures guests have positive experiences through attentive service and excellent communication skills. Skilled in managing reservations, coordinating events, and handling guest inquiries with ease.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Server
Four Seasons Hotel
Abu Dhabi, UAE
07.2024 - Current
- Attending foreign people from different countries worldwide
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions, and sharing additional information about foods and beverages.
- Delivered impeccable service for enhanced dining experiences.
- Improved customer satisfaction by providing attentive and professional service.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Worked efficiently under pressure during peak hours for seamless operations.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
Server
Four Seasons Hotel
Whistler, Canada
08.2022 - 06.2024
- Managed high-volume orders to ensure timely delivery of meals.
- Delivered impeccable service for enhanced dining experiences.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Handled customer queries and complaints, ensuring satisfaction.
Server
Tabacon Thermal Resort & Spa
, Costa Rica
08.2019 - 03.2022
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Hostess
Tabacon Thermal resort & Spa
, Costa Rica
01.2018 - 01.2019
- Collaborated with the serving staff to streamline service delivery.
- Handled customer queries and complaints, ensuring satisfaction.
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Keeping track of each situation in the company and being a multitasking person.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Managed reservations and seating arrangements for smooth operations.
Executive Secretary - Internship
Los Chiles Hospital
, Costa Rica
03.2018 - 09.2018
- Maintained confidential records, safeguarding sensitive corporate information.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Transcribed or scanned data to create new files.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Education
HIGH SCHOOL DIPLOMA -
LOS CHILES, Costa Rica
Certificate of Higher Education - Excecutive Secretary And Busines Administration
CTP Los Chiles
Costa Rica 02.2015 - 11.2018
Diploma of Higher Education - Human Resources Assistant
National Learning Institute(INA)
Costa Rica Jan 2016 - Nov 2016
Skills
- Customer service excellence
- Hospitality software proficiency
- Multilingual communication
- Professional phone manner
- Event and party hosting
- Supplier relationship management
Timeline
Server
Four Seasons Hotel
07.2024 - Current
Server
Four Seasons Hotel
08.2022 - 06.2024
Server
Tabacon Thermal Resort & Spa
08.2019 - 03.2022
Executive Secretary - Internship
Los Chiles Hospital
03.2018 - 09.2018
Hostess
Tabacon Thermal resort & Spa
01.2018 - 01.2019
Diploma of Higher Education - Human Resources Assistant
National Learning Institute(INA)
Jan 2016 - Nov 2016
Certificate of Higher Education - Excecutive Secretary And Busines Administration
CTP Los Chiles
02.2015 - 11.2018
HIGH SCHOOL DIPLOMA -
LOS CHILES, Costa Rica
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