Jessica Diaz Castro
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
Work History
Education Services Manager
NI
2022.07 - Current
- Hired and onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profit, resulting in ~$200k savings.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, designed, and scheduled phases for projects within Education Services.
Staff Education Engineer
NI
2021.06 - 2022.07
- Updated training coursework and requirements according to group and technology changes.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Worked with video production team and developed new training content in various distribution channels.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Staff Technical Support Engineer
NI
2021.03 - 2021.06
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Documented faults and bugs for referral to development staff for use in updates.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Technical Support Engineer
NI
2018.12 - 2021.03
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
Education
Associate of Science - Computer Science
Universidad Estatal A Distancia (UNED)
San Jose, Costa Rica11.2024
MBA - Project Management
ADEN International Business School
San Jose, Costa Rica07.2024
Bachelor of Science - Mechanical Engineering
Universidad De Costa Rica
San Jose, Costa Rica10.2019
Skills
- Employee Training and Development
- After-Sales Support
- Multiple Priorities Management
- Resource Allocation
- Goal Setting
- Performance Evaluations
- Project Planning
- Staff Management
- Task Delegation
- Coaching and Mentoring
- Project Management
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Education Services Manager
NI
2022.07 - Current
Staff Education Engineer
NI
2021.06 - 2022.07
Staff Technical Support Engineer
NI
2021.03 - 2021.06
Technical Support Engineer
NI
2018.12 - 2021.03
Associate of Science - Computer Science
Universidad Estatal A Distancia (UNED)
MBA - Project Management
ADEN International Business School
Bachelor of Science - Mechanical Engineering
Universidad De Costa Rica
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