Hi, I’m
Jessica Moraga
Turismo
Heredia,Heredia
Summary
Dynamic hospitality professional with extensive experience at Brumas Restaurante, excelling in guest relations and cash handling. Proven ability to enhance customer satisfaction through attentive service and effective communication. Skilled in tableside service and maintaining a clean dining area, ensuring compliance with health regulations while fostering a positive team environment.
Overview
1
Language
Work History
Brumas Restaurante
Waiter
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Brumas Restaurante
Cashier
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Bottega Italiana
Bartender
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bacchus Sta Ana
Food Runner
Job overview
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Greeted customers and provided outstanding customer service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
El Balconcito Paisa Sport Bar
Bartender
Bar TK Ché Sport Bar
Bartender
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Alcatraz
Bartender
Education
INAHeredia
from Bartender And Waiter
07.2022
INAHeredia
from Wine Service
04.2022
Municipalidad San PabloHeredia
from Customer Service
09.2021
INASan Jose
from Event Planner
07.2021
INA (instituto Nacional De Aprendizaje )Heredia
from Hotel Reception
07.2015
University NationalHeredia
from Office Management
11.2013
Skills
Tableside Service
Timeline
Waiter
Brumas Restaurante
Cashier
Brumas Restaurante
Bartender
Bottega Italiana
Food Runner
Bacchus Sta Ana
Bartender
El Balconcito Paisa Sport Bar
Bartender
Bar TK Ché Sport Bar
Bartender
Bar Alcatraz
INA
from Bartender And Waiter
INA
from Wine Service
Municipalidad San Pablo
from Customer Service
INA
from Event Planner
INA (instituto Nacional De Aprendizaje )
from Hotel Reception
University National
from Office Management
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