Jessica Perez Acevedo
Liberia
Summary
Energetic leader with 20 + years of industry experience with superior record of accomplishment. Ambitious and highly motivated Assistant Director surpasses demanding objectives and achieves or exceeds set goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ASSISTANT DIRECTOR OF ROOM DIVISION
Four Seasons Resort Peninsula Papagayo
Liberia, Costa Rica
04.2023 - Current
- Managed the department heads of Front Desk, Concierge, Guest Services, Guest Experience, Recreation, Kid Center, and Housekeeping.
- Conducted follow-ups and ensured follow-through of Medallia results.
- Oversaw the leadership team's responsiveness to guest and employee needs.
- Monitored division expenses and participated in the annual budgeting process.
- Took proactive measures to ensure the safety, security, satisfaction, and well-being of hotel guests and employees in the absence of senior managers.
- Adhered to Four Seasons' Code of Conduct.
- Fostered a harmonious and professional work environment, collaborating effectively with co-workers and leaders.
- Acted as the senior manager in the Rooms Division during the Director's absence.
- Ensured all team members aligned with Four Seasons leadership skills.
DIRECTOR OF HOUSEKEEPING
Four Seasons Resort Peninsula Papagayo
Liberia, Costa Rica
02.2018 - 12.2022
- Executed strategies to enhance guest satisfaction and maintain high service standards
- Utilized analytical skills to monitor and improve occupancy rates and revenue
- Coordinated daily operations of front desk, housekeeping, and reservations departments
- Managed scheduling, training, and performance evaluations for team members.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
ASSISTANT DIRECTOR OF HOUSEKEEPING
Four Seasons Resort and Club Dallas
Dallas
01.2017 - 02.2018
LEARNING AND DEVELOPMENT MANAGER
Four Seasons Resort Peninsula Papagayo
02.2012 - 12.2016
HOUSEKEEPING ASSISTANT MANAGER
Four Seasons Resort Peninsula Papagayo
Liberia, Costa Rica
07.2008 - 03.2011
FRONT DESK ASSISTANT MANAGER (RAM)
Four Seasons Resort Peninsula Papagayo
Liberia, Costa Rica
04.2005 - 06.2008
FRONT DESK AGENT
Four Seasons Resort Peninsula Papagayo
Liberia, Costa Rica
12.2003 - 03.2005
Education
Clinical Nurse Specialist
Universidad Latina De Costa Rica
Guanacaste, Costa RicaNo Degree - English-as-a-Second-Language Education
Universidad Tecnica Nacional (UTN)
Alajuela, Costa RicaSkills
- Microsoft Office
- Critical thinking and problem solving
- Flexibility and Adaptability
- Highly Organized
- Leadership Skills
- Ability to multitask
- Fast Learner
- Opera and hotsos
Accomplishments
- Collaborated in opening sister properties as task force: Four Seasons Anguila and Four Seasons Tamarindo.
- Planned and organized the closure and re-opening of the hotel for renovation in 2023.
- Member of the Lead with Care Program during pandemic.
- Nominated as manager of the quarter in 2021
- Manager of the year in 2018
Certification
Project Management Cornell University
Languages
English
Advanced
C1
Spanish
Proficient
C2
Timeline
ASSISTANT DIRECTOR OF ROOM DIVISION
Four Seasons Resort Peninsula Papagayo
04.2023 - Current
DIRECTOR OF HOUSEKEEPING
Four Seasons Resort Peninsula Papagayo
02.2018 - 12.2022
ASSISTANT DIRECTOR OF HOUSEKEEPING
Four Seasons Resort and Club Dallas
01.2017 - 02.2018
LEARNING AND DEVELOPMENT MANAGER
Four Seasons Resort Peninsula Papagayo
02.2012 - 12.2016
HOUSEKEEPING ASSISTANT MANAGER
Four Seasons Resort Peninsula Papagayo
07.2008 - 03.2011
FRONT DESK ASSISTANT MANAGER (RAM)
Four Seasons Resort Peninsula Papagayo
04.2005 - 06.2008
FRONT DESK AGENT
Four Seasons Resort Peninsula Papagayo
12.2003 - 03.2005
Clinical Nurse Specialist
Universidad Latina De Costa Rica
No Degree - English-as-a-Second-Language Education
Universidad Tecnica Nacional (UTN)