Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeudy Mora

San José

Summary

Professional with commercial experience and the use and implementation of technological tools. I participated in a consulting project where I analyzed, implemented, and trained various departments with the aim of automating reports, recording sales, projects, and administrative tasks with the help of CRMs and the company's own resources.

Overview

2
2
years of professional experience

Work History

Revenue Assistant

Enjoy Group
09.2022 - Current
  • I served as the reservations department supervisor for 5 hotels, where I successfully captured and refined department reports used to implement key performance indicators measuring productivity times, sales conversion rates, and customer service levels
  • Additionally, I provided departmental support in problem resolution, inquiries, and training
  • Worked with hotel systems such as Marriott's One Yield, Hilton's GRO, and Amadeus' channel manager
  • Collaborate with the department director in creating sales reports to identify sales trends across various hotels and digital sales channels using Power BI.

Consulting project assistant - London CG / Enjoy Group

Enjoy Group
05.2023 - Current
  • Having involved in the company-wide implementation of Monday CRM, enabling tracking through dashboards, tables, and automated reports for analysis and decision-making regarding projects, daily tasks, and sales in both the commercial and digital areas
  • Conducted surveys, implemented, and trained the commercial, digital, and other department teams in report automation and the use of various tools
  • Created, documented, and implemented processes and policies at the company level
  • Participate in various projects in Sales, Revenue Management, Digital Strategy, IT, and Corporate Social Responsibility, which allowed me to learn and understand their operations and act as a communication bridge between them
  • I participated in the creation of reports and presentations for senior management, which allowed me to learn how to present and communicate complex information in a simple and concise manner
  • Developed work plans for departments to measure sales performance and facilitate follow-up for area managers.

Education

Specialization in technology resource management -

ULACIT
04.2025

Bachelor's degree in computer engineering -

ULACIT
09.2023

Network technician -

Colegio Técnico profesional de Puriscal
12.2019

Skills

  • Office
  • Multitask
  • Adaptability
  • Computer Skill
  • Team Working
  • Communication
  • Analytical
  • Leadership

Languages

Spanish
Proficient
C2
English
Upper intermediate
B2

Timeline

Consulting project assistant - London CG / Enjoy Group

Enjoy Group
05.2023 - Current

Revenue Assistant

Enjoy Group
09.2022 - Current

Specialization in technology resource management -

ULACIT

Bachelor's degree in computer engineering -

ULACIT

Network technician -

Colegio Técnico profesional de Puriscal
Jeudy Mora