Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEYLING ARAGÓN CASTILLO

Customer Service Representative
Alajuela

Summary

Customer Service and Tech Support professional with experience in handling high-volume inquiries, resolving issues, and providing basic hardware troubleshooting.

Skilled in mentoring and training staff, improving customer satisfaction, and collaborating with cross-functional teams.

Strong problem-solving, organizational, and communication abilities with a focus on efficiency, accuracy, and client retention.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Trust and Safety Analyst

Accenture
04.2024 - Current
  • Review and analyze user-generated content to ensure compliance with community guidelines and legal requirements.
  • Identify potential threats and respond to incidents that may affect user safety and platform integrity.
  • Develop and refine policies to improve user safety and platform integrity while educating users about safe practices.

Customer Service Agent

Foundever
08.2023 - 04.2024
  • Assisted customers with basic hardware troubleshooting, including connectivity issues, device setup, and peripheral support.
  • Utilized multitasking abilities to handle a high volume of customer chats while maintaining accuracy.
  • Collaborated with cross-functional teams to address customer issues and ensure satisfactory resolution.
  • Received commendations for maintaining strong customer satisfaction ratings and positive feedback.

Customer Service Agent

GBS Data Corporation
04.2022 - 03.2023
  • Supported customers with basic technical guidance, such as diagnosing minor hardware malfunctions and assisting with system navigation.
  • Coached and supervised new employees on customer service best practices and company policies.
  • Collaborated with team members to improve customer satisfaction ratings and retention rates.
  • Provided exceptional customer service and resolved inquiries and complaints in a timely manner.

Associate Trainer I

Align Technology
08.2020 - 02.2022
  • Conducted training sessions for new hires focusing on product knowledge and customer service skills.
  • Developed and implemented training materials for software programs.
  • Evaluated training effectiveness through performance metrics and feedback.

CAD Designer

Align Technology
03.2018 - 08.2020
  • Ensure designs align with treatment plans and clinical requirements to achieve optimal tooth movement and patient outcomes.
  • Contribute to the development of training materials and resources for internal teams and external clients to improve understanding and use of CAD designs and orthodontic products.
  • Perform detailed reviews and analyses of CAD designs to identify and correct any discrepancies or potential issues before production.

Education

High School Diploma -

Colegio Técnico Profesional Uladsilao Gamez Solano
Curridabat, Costa Rica

Executive for Service Centers -

Colegio Técnico Profesional Uladsilao Gamez Solano
Curridabat, Costa Rica

English Teaching

Universidad Americana
San Pedro, Costa Rica
09.2025

Skills

Coaching and guidance

Timeline

Trust and Safety Analyst

Accenture
04.2024 - Current

Customer Service Agent

Foundever
08.2023 - 04.2024

Customer Service Agent

GBS Data Corporation
04.2022 - 03.2023

Associate Trainer I

Align Technology
08.2020 - 02.2022

CAD Designer

Align Technology
03.2018 - 08.2020

High School Diploma -

Colegio Técnico Profesional Uladsilao Gamez Solano

Executive for Service Centers -

Colegio Técnico Profesional Uladsilao Gamez Solano

English Teaching

Universidad Americana

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JEYLING ARAGÓN CASTILLOCustomer Service Representative