Jhonathan Diaz
Heredia,Heredia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Mature team worker and adaptable to challenging situations, able to work well both in a team environment as well as using own initiative.
Overview
3
3
years of professional experience
Work History
Supervisor of Operations
SSG Costa Rica
03.2023 - 04.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Retention Specialist
SSG Costa Rica
08.2022 - 03.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
Operator
Samtec Costa Rica
01.2021 - 06.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Performed inspections and routine maintenance on equipment.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Performed quality checks to identify finish discrepancies.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Set up machines to start production cycles and controlled machine settings.
Collections Agent
Icollet
01.2021 - 02.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
English -
Academia Lider
Alajuela, Costa Rica04.2022
High School Diploma -
Gregorio Jose Ramirez Castro
Alajuela, Costa Rica11.2019
Computer Networking -
Gregorio Jose Ramirez Castro
Alajuela, Costa Rica11.2019
Skills
- Team Development
- Employee Supervision
- Multitasking and Organization
- Performance Improvement
- Root Cause Analysis
- Communication Skills
- Ability to work in a team
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Supervisor of Operations
SSG Costa Rica
03.2023 - 04.2024
Retention Specialist
SSG Costa Rica
08.2022 - 03.2023
Operator
Samtec Costa Rica
01.2021 - 06.2022
Collections Agent
Icollet
01.2021 - 02.2021
English -
Academia Lider
High School Diploma -
Gregorio Jose Ramirez Castro
Computer Networking -
Gregorio Jose Ramirez Castro
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