Jill Groze
Allen,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
25
25
years of professional experience
Work History
Associate Customer Service Representative
Racetrac convenient store
McKinney , Texas
01.2024 - Current
- Assisted customers with returns, exchanges, refunds, replacements, credits, and other related requests.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled returns and exchanges according to company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assessed customer needs to provide assistance and information on product features.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Received and displayed product shipments on store retail shelves upon delivery.
- Collected payments and provided accurate change.
- Computed purchases and received and processed cash or credit payment.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled customer complaints in a professional manner.
Caregiver
PJ May
Allen, TX
08.2023 - 02.2024
- Monitor health and well-being of client and report significant health changes immediately.
- Monitor vital signs and administrator medication use as instructed
- Follow safe lifting and transferring techniques to transport client.
- Maintain clean and well-organized environment for client happiness and safety.
- Assist with meal planning to meet nutritional needs.
- Support client in bathing, dressing and personal care needs.
Retail Sales Associate
Choice Cut Meat Market
Lufkin, TX
01.2000 - 01.2007
- Handled customer complaints in a professional manner.
- Provided product information and answered customer questions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Greeted customers to determine wants or needs.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated packaging machines to wrap products for shipment or storage.
- Placed prepared, marinated, processed and cut or cubed meat into styrofoam or plastic packs.
- Weighed, portioned, and packaged meat for individual sale or bulk orders.
- Loaded packed meat into containers for delivery or pickup by customers.
- Stacked boxes of packaged goods onto pallets for transport or storage purposes.
- Maintained cleanliness of work areas including floors, walls, equipment and tools.
Education
Associate of Science - Nursing Practice
Angelina College
Lufkin, TX05-2007
Skills
- Cash Handling
- Customer Assistance
- Cash Register Operation
- Drawer Balancing
- Customer Service
- Written and Verbal Communication
- Order Taking
- Cleaning and Sanitizing
- Inventory Control
- Customer Service Excellence
- Credit and Cash Transactions
Timeline
Associate Customer Service Representative
Racetrac convenient store
01.2024 - Current
Caregiver
PJ May
08.2023 - 02.2024
Retail Sales Associate
Choice Cut Meat Market
01.2000 - 01.2007
Associate of Science - Nursing Practice
Angelina College
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