Joan Breimann
Manorville,NY
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
36
36
years of professional experience
Work History
Small Business Owner
JTW Home Services Inc
Hauppauge, NY
09.2015 - 12.2023
- Developed business plans and strategies to grow small business.
- Analyzed market trends to inform product offerings and pricing decisions.
- Oversaw daily operations of small business including customer service and financial management.
- Managed a staff of up to 12 employees including Sales Rep, Office Asst and Cleaning Staff.
- Maintained the daily cleaning schedules of up to 120 customer homes.
- Created the best routing for cleaning staff in order to reduce driving times and mileage.
- Completed both Weekly & BiWeekly payroll.
- Managed staff recruitment, hiring, training, and development.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Handled all customer service issues.
- Performed Quantity Control Inspections on a weekly basis.
- Developed marketing campaigns to deliver messages to right audience.
- Negotiated contracts with vendors, suppliers, and customers.
- Designed customer loyalty programs to increase sales revenue.
- Resolved conflicts between staff members and customers when necessary.
- Experience with the following computer software: Office 365, Word, Excel, Salesforce, isolve, Dispatch, Text Request, Indeed, Career Plug, SCORPION plus many more.
Branch Manager
Merry Maids
Hauppauge, NY
04.2011 - 09.2015
- Managed staff scheduling, hiring and training processes.
- Ensured compliance with established policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities
- Planned work schedules to maintain adequate staffing levels.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Monitored financial performance of the branch on a monthly basis.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base by acquiring new weely & biweekly customers
- Established and built customer relationships by communicating directly to my customers.
- Designed sales and service strategies to improve revenue and retention.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Senior Station Manager
Hertz RAC
Newark, NJ
02.1988 - 12.2010
- Developed and implemented strategies to optimize resources, increase efficiency, and reduce overhead costs.
- Supervised a team of 50+ rental representatives & managers, in order to ensure smooth operations of the station.
- Monitored customer service levels and identified areas for improvement.
- Managed scheduling for all Managers & Rental Reps for the entire Airport location.
- Resolved customer complaints and inquiries in a timely manner.
- Reviewed monthly reports on sales performance and customer feedback to identify trends or opportunities for improvement.
- Increase Revenue by training Reps to sell Optional Services to Customers
- Worked with Teamster Union Reps for compliance with Union Contract
Education
Some College (No Degree) - Business Management
CW Post
Brookville, NYSkills
- Planning and Execution
- Staffing
- Payroll Administration
- Employee Development
- Business Growth and Retention
- Operations Management
Timeline
Small Business Owner
JTW Home Services Inc
09.2015 - 12.2023
Branch Manager
Merry Maids
04.2011 - 09.2015
Senior Station Manager
Hertz RAC
02.1988 - 12.2010
Some College (No Degree) - Business Management
CW Post
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