Joaquin Ramos De Anaya
Tibas
Summary
Adaptable Quality Manager with a 7-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis, and research skills. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.
Overview
16
16
years of professional experience
Work History
QA Lead
POSSIBLE
02.2017 - 08.2023
- Identified critical defects through rigorous testing, resulting in more stable product release.
- Documented testing procedures for developers and future testing use.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Authored and maintained well-organized, efficient, and successful manual test cases for the entire team.
- Optimized test coverage by defining clear test objectives and prioritizing scenarios based on risk assessment.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Tested functionality and compatibility of new programs or updates in comparison to existing applications.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Incorporated delivery requirements into the planning of testing schedules.
- Standardized bug reporting methods for better communication between QA and development teams.
- 5 years as a QA Lead.
Content Author
POSSIBLE
04.2016 - 02.2017
- Collaborated with publishers and editors to ensure timely delivery of high-quality content for publication.
- Managed competing deadlines with efficiency.
- Collaborated with cross-functional teams to produce accurate, high-quality documentation for customers.
- Created content for websites and online publications.
- Organized material to research and complete writing tasks.
IT Manager
Discoramo S.A
10.2010 - 09.2016
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Created and terminated user's accounts from start to finish in business applications.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw development and implementation of improvements to support network operations.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Coordinated secure system access of users to various department systems and platforms.
- Customized and repaired technology based on staff requests.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Implemented and maintained technology and software budget.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
Infrastructure Support/Supervisor of Operations
Hewlett Packard AFZ 1
10.2007 - 11.2010
- Trained team members on new hotel services and products to support promotional efforts.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw [Type] projects to help customers build, secure and optimize their IT infrastructure.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Education
No Degree - ISTQ Foundations
Cenfotec
Costa Rica04.2017
Certification - ITIL
Hewllet Packard
Heredia05.2008
Master Office Specialist - Technology Education
New Horizon
Tampa, Florida12.2002
Windows 2000 Server Infrastructure - Technology Education
New Horizons
Tampa, Florida01.2001
Certification Network + - Computer Networking
New Horizons
Tampa, Florida10.2000
Certification A+ - Computer Installation And Repair Technology
New Horizons
Tampa, Florida08.2000
Skills
- Developing Quality Standards
- Test Planning
- Web and Mobile Application QA
- Test implementation
- Manual Testing
- Cross-browser testing
- Results and Deadline-Driven
- Test case design
Languages
Spanish
Native language
English
Advanced
C1
Timeline
QA Lead
POSSIBLE
02.2017 - 08.2023
Content Author
POSSIBLE
04.2016 - 02.2017
IT Manager
Discoramo S.A
10.2010 - 09.2016
Infrastructure Support/Supervisor of Operations
Hewlett Packard AFZ 1
10.2007 - 11.2010
No Degree - ISTQ Foundations
Cenfotec
Certification - ITIL
Hewllet Packard
Master Office Specialist - Technology Education
New Horizon
Windows 2000 Server Infrastructure - Technology Education
New Horizons
Certification Network + - Computer Networking
New Horizons
Certification A+ - Computer Installation And Repair Technology
New Horizons
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