Joaquín Rodríguez González
Atenas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Advisor II - Customer Service
Concentrix
06.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Contributed to team success by consistently meeting or exceeding performance targets.
Product Analyst
Boston Scientific
08.2022 - 03.2023
- Evaluated medical application products and recommended revisions to improve functionality.
- Utilized specialized software to capture and process data.
- I sent reports related to medical devices manufactured by Boston Scientific to governmental health institutions in various countries.
Call Center Representative
Convergys
03.2015 - 12.2015
- Responded to customer calls to answer questions about products and services.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate's Degree - Industrial Engineering
Fidélitas University
Heredia10.2022
Skills
- Developing Reports
- Collect Data
- Microsoft Office
- Product Information Management
- Prepare Detailed Reports
- Account Management
- Call Documentation Skills
- Customer Support
- Logging Call Information
- Technical Troubleshooting
- Critical and Creative Thinking
- Manufacturing
Languages
English
Advanced
C1
Timeline
Advisor II - Customer Service
Concentrix
06.2023 - Current
Product Analyst
Boston Scientific
08.2022 - 03.2023
Call Center Representative
Convergys
03.2015 - 12.2015
Associate's Degree - Industrial Engineering
Fidélitas University
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