Jocelyn Sciamarelli Chavarria
Administrative Assistant
San Jose,San José
Overview
7
7
years of professional experience
Work History
Administrative Assistant
IBM
03.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Provide client support in a fast-paced, global environment.
- Manage client inquiries, ensuring timely and accurate resolution.
- Collaborate with internal teams to resolve complex issues.
- Maintain high standards of customer satisfaction and service delivery.
Manager
Movate
01.2024 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in coaching and guiding team members.
Escalation Specialist
Amazon
01.2021 - 11.2023
- Managed high-level customer escalations directed to executive leadership (Jeff Bezos escalations).
- Championed a customer-centric approach within the escalation team, consistently advocating for sellers best interests and satisfaction.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
- Served as final point of contact for critical and sensitive cases.
Seller Support Associate
Amazon
12.2018 - 01.2021
- Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
- Improved case handling time by effectively prioritizing tasks and utilizing available resources.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Utilized data-driven insights to identify trends in seller issues, informing process improvements within the team.
Education
High School Diploma -
Liceo Experimental Bilingue La Trinidad De Moravia
San Jose 05.2001 -
Skills
Client Relationship Management
Conflict Resolution & De-escalation
Analytical Thinking & Problem Solving
Financial Awareness & Risk Sensitivity
Communication & Active Listening
Attention to Detail
Adaptability in Fast-Paced Environments
Team Collaboration & Leadership Support
Timeline
Administrative Assistant
IBM
03.2024 - Current
Manager
Movate
01.2024 - 04.2024
Escalation Specialist
Amazon
01.2021 - 11.2023
Seller Support Associate
Amazon
12.2018 - 01.2021
High School Diploma -
Liceo Experimental Bilingue La Trinidad De Moravia
05.2001 -