Summary
Overview
Work History
Education
Skills
Timeline
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JOEL BONILLA CHINCHILLA

San Jose,Guadalupe

Summary

Expert in team management and leadership, driving motivation and guidance for high-performing teams. Demonstrated success in implementing strategies that boost performance and productivity. Achievements include measurable improvements across diverse projects and initiatives.

Overview

7
7
years of professional experience

Work History

TEAM LEADER

CONCENTRIX
12.2022 - Current
  • Directed scheduling, coaching, and team meetings to drive enhancements in customer satisfaction metrics.
  • Managed payment sheets alongside cross-departmental collaboration to optimize workflows.
  • Established standardized procedural documentation that minimized training duration and improved goal attainment.
  • Collaborated effectively with internal departments to prioritize urgent client requests and address operational concerns.

TECHNICAL CHAT ADVISOR

CONCENTRIX
06.2019 - 12.2022
  • Handled multiple customer interactions concurrently, ensuring timely and efficient responses to each.
  • Provided comprehensive technical support for devices (phones, tablets, computers), managed account-related inquiries, and identified and resolved billing and fraud irregularities, ensuring efficient operations, high client satisfaction.
  • Assisted customers with inquiries through multiple communication channels.

GLOBAL HELP DESK SPECIALIST

CONCENTRIX
02.2018 - 06.2019
  • Provided exceptional support by multitasking effectively, addressing client concerns and resolving issues swiftly and accurately to ensure seamless operations and high client satisfaction.
  • Optimized task management processes, improving response times and increasing overall efficiency in handling client and internal support requests.
  • Developed clear and concise documentation for complex issues, ensuring streamlined communication and quicker resolution for both executives and clients.

Education

Bachelor’s degree -

Liceo Calle Fallas
01.2017

Skills

  • English: Advanced
  • MS Office Suite
  • Remote Team Collaboration
  • Calendar Management
  • Agenda Setting & Meeting Facilitation
  • Time Management & Prioritization
  • Sensitive Information Handling
  • Effective communication

Timeline

TEAM LEADER

CONCENTRIX
12.2022 - Current

TECHNICAL CHAT ADVISOR

CONCENTRIX
06.2019 - 12.2022

GLOBAL HELP DESK SPECIALIST

CONCENTRIX
02.2018 - 06.2019

Bachelor’s degree -

Liceo Calle Fallas

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JOEL BONILLA CHINCHILLA