Johan Corrales
Financial Analyst
Naranjo
Summary
I am a hard worker, reliable and excellent time keeper. I am a bright and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative and I am flexible in my approach to work duties.
Overview
5
5
years of professional experience
Work History
Application Advocate
Auxis
01.2022 - Current
- Ensured compliance with federal, state, and company policies by conducting thorough audits of all loan documentation.
- Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
- Collaborated with underwriters to expedite loan approvals, ensuring adherence to strict industry regulations.
- Conducted comprehensive risk assessments for each borrower, mitigating potential losses for the organization.
- Expedited loan processing times by maintaining clear communication channels between internal departments and external partners.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Utilized loan origination software to process and track loan applications.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Customer Service Representative
SYKES
01.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Move Coordinator
Concentrix
02.2020 - 01.2021
- Entered data, generated reports, and produced tracking documents.
- Reporting home damages and take money from the deposit to cover them
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Providing help to the customers with move outs when they leave the residences
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
- Reviewed aged receivables regularly, prioritizing collections activities accordingly to maximize results efficiently.
- Reduced outstanding accounts receivable balances, diligently monitoring aging reports and pursuing collections efforts.
- Reviewing customer's rent contracts, to make sure that they complete the process just to don´t charge any additional avoiding disputes.
Education
University Bachelor - Business Administration
UNIVERSIDAD DE CIENCIAS Y EL ARTE
Naranjo 05.2001 -
Skills
Time management
Microsoft office
Effective communication
Excel proficiency
Project collaboration
Financial reporting
Databases
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Timeline
Application Advocate
Auxis
01.2022 - Current
Customer Service Representative
SYKES
01.2021 - 02.2022
Move Coordinator
Concentrix
02.2020 - 01.2021
University Bachelor - Business Administration
UNIVERSIDAD DE CIENCIAS Y EL ARTE
05.2001 -
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