Johanne Araya Carmona
CUSTOMER SERVICE MANAGER
San Jose
Summary
Knowledgeable professional with 2+ years in compliance-related positions. Strong verbal and written communication skills with a systematic and diligent approach.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Compliance Manager
Amazon
05.2022 - Current
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Facilitated improved communication across departments through systematic meetings and reporting on compliance issues.
Team Leader (BackOffice)
Concentrix
01.2020 - 04.2022
- Direct point of contact with the Client, in charge of handling inventory, auditing tickets and driving performance of a team of +14 FTEs, having to evaluate staff needs and make adjustments to meet changing requirements
Team Leader (Inbound)
Concentrix
01.2015 - 01.2020
- Responsible of providing support to agents by giving coaching and feedback on a daily basis
- Help them to develop their skills and set them up for success
- Many of my agents got promoted to different support areas as a direct result of my mentoring and guidance
Education
Marketing -
Universidad Latina
San Pablo, Heredia 01.2022 - Current
Skills
- Microsoft Office and other software
- Problem-Solving
- Fast learner
- Work under pressure
- Leadership and teamwork skills
- People skills
- Great communicator
- Empathy and emotional intelligence
- Efficient and responsible
- Embraces diversity
- Document analysis
Websites
Timeline
Compliance Manager
Amazon
05.2022 - Current
Marketing -
Universidad Latina
01.2022 - Current
Team Leader (BackOffice)
Concentrix
01.2020 - 04.2022
Team Leader (Inbound)
Concentrix
01.2015 - 01.2020
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