John Navarro
Heredia
Summary
Dynamic professional with a proven track record at Concentrix, excelling in staff management and customer service. Recognized for enhancing team productivity through effective training and mentoring, while significantly improving customer satisfaction. Skilled in streamlining processes and fostering a positive work environment, ensuring efficient operations and high levels of client engagement.
Overview
16
16
years of professional experience
Work History
Supervisor C
Concentrix
04.2022 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Travel Agent Assistant
Pacific Trade Winds
03.2021 - 10.2022
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
Receptionist
Marriot Hotels And Resorts
01.2009 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma in English With Emphasis in Tourism - Tourism And Travel Management
Universidad Tecnica Nacional
San Carlos, Costa Rica02-2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
Spanish
English
Advanced (C1)
Timeline
Supervisor C
Concentrix
04.2022 - 01.2025
Travel Agent Assistant
Pacific Trade Winds
03.2021 - 10.2022
Receptionist
Marriot Hotels And Resorts
01.2009 - 01.2013
Diploma in English With Emphasis in Tourism - Tourism And Travel Management
Universidad Tecnica Nacional
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