Jonathan Gonzalez

• Led 85 to 100 cold calls per day to US SaaS companies to bring new opportunities
• Met all quotas both weekly and monthly
• Primary focal point for managing and balancing workflow, by ensuring all activities are conducted within established procedures and business standards
• Set demos with prospects to present the product and evaluate the new contract and the next step process
• Closed contracts in the final sales process for data entry and back-office sales finalization.
• Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
• Collaborated with others to discuss new opportunities.
• Achieved cost savings by developing functional solutions to problems.

• Led 100 to 120 cold calls per day to the US market which included Health, Education, Higher Ed, and Government entities to bring new opportunities
• Resolved customer complaints in a timely manner, escalating issues as needed.
• Implemented creative solutions to address customer concerns or objections related to products or services.
• Met all weekly and monthly quotas.
• Set demos with prospects to present the product and evaluate new contracts and next step process
• Closed contracts in the final sales process for data entry and back-office sales finalization
• Maintained accurate records of customer interactions within the CRM system.
• Identified new sales opportunities through cold calling and networking activities.
• Analyzed market trends to identify areas of opportunity for increased sales growth.
• Suggest solutions for resolving complex customer issues and escalate to management.
• Planned meetings between internal teams and external stakeholders.

° Managing and developing an account base of 500+ resellers that represented $7M of IT business in software and hardware sales.
° Developed business in different US Markets for all high-end technology brands including Microsoft, HP, Cisco, Dell, VMWare, and IBM.
° Established good communication and good relationships with internal/external partners for sales and revenue.
° Applied customer service skills to maximize Total Customer Experience (TEC) and escalations when appropriate.° Managing and developing an account base of 500+ resellers that represented $7M of IT business in software and hardware sales. ° Developed business in different US Markets for all high-end technology brands including Microsoft, HP, Cisco, Dell, VMWare, and IBM. ° Established good communication and good relationships with internal/external partners for sales and revenue. ° Applied customer service skills to maximize Total Customer Experience (TEC) and escalations when appropriate.
Spanish, Calm Under Pressure, and +4 skills

• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.