Jonathan Sandoval
San José
Summary
Results-driven professional with a robust background in negotiation and coaching. Proven expertise in achieving key performance indicators (KPIs), driving customer engagement, and leading teams. Experienced in leveraging technology, including artificial intelligence, to optimize sales processes and deliver personalized client experiences. Known for strong leadership, adaptability, and a commitment to continuous learning. Passionate about fostering growth and achieving exceptional results in competitive environments.
Overview
2
2
years of professional experience
Work History
Account Manager and Internal legal account manager
Midland Credit Management
09.2022 - Current
- Ensured compliance with federal laws governing collections processes, including FDCPA and CFPB standards
- Negotiated and managed complex accounts to help clients achieve financial freedom, reducing delinquency rates through strategic planning
- Promoted to the legal collections department, gaining in-depth expertise in compliance and civil litigation processes
- Selected for a pilot program, acquiring experience in both call queue management and limited account inventory systems
- Provided critical support as a second voice in high-stakes account resolutions
- Organized company-wide engagement activities as part of ERG initiatives, enhancing workplace culture and team productivity
Fitness Coach
Self Employed Web
03.2024 - Current
- Delivered personalized coaching and training plans to diverse clients, focusing on achieving fitness and wellness goals
- Developed expertise in personal branding, social media advertising, and using platforms to effectively attract, convert, and retain clients
- Proficient in setting, closing, and delivering tailored fitness solutions, ensuring client satisfaction and long-term engagement
- Managed and grew a professional online presence through strategic content creation and engagement on Instagram and other social platforms
- Demonstrated leadership by managing group training sessions and mentoring individuals for long-term success
- Built trust and motivation among clients through tailored communication and goal-oriented strategies
Education
Bachelor of Physical Education - Health And Fitness
09-2026
Comprehensive understanding of educational sciences and sports organization and administration. This academic background has imparted skills in providing effective educational programs and emphasized the importance of structure and leadership in managing teams and events, fostering a positive and engaging work environment.
Technical Certification in Fitness and Wellness Coaching - Health And Fitness
11-2024
Focused on comprehensive health strategies, leadership in fitness environments, and developing client-centered wellness plans to achieve measurable results.
Skills
- Sales and Negotiation
- Personal Branding
- Social Media Advertising
- Leadership
- Technology Proficiency
- Communication
- Adaptability
- Resilience and Discipline
Accomplishments
- Achieved a conversion rate of over 50% in closing deals, consistently exceeding expectations in sales performance.
- Reduced delinquency rates significantly in a challenging collections environment.
- Successfully led engagement initiatives, boosting team morale and performance.
- Consistently achieved client goals in fitness coaching through tailored strategies and disciplined execution.
Personal Information
Title: Closer And Fitness Coach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Contact Information
San José Costa Rica
Education
San José, Costa Rica
Timeline
Fitness Coach - Self Employed Web
03.2024 - Current
Account Manager and Internal legal account manager - Midland Credit Management
09.2022 - Current
UACA - Bachelor of Physical Education, Health And Fitness
International Professional Training - Technical Certification in Fitness and Wellness Coaching, Health And Fitness
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