Jonhson Abarca Chaves
System Engineer Student
Summary
Highly adaptable team player with strong independence and a commitment to customer service. Skills include proficiency in Python, Java, JavaScript, CSS, HTML, and MySQL, along with analytical abilities and proficiency in Microsoft Office. Experienced in working across multiple operating systems including Windows, MacOS, and Linux. With a solid foundation in computer skills and a keen understanding of programming languages and prepared to contribute effectively to any team.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IMDB VETTING ASSOCIATE
AMAZON
8 2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Worked varied hours to meet seasonal and business needs
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams
- Enhanced team productivity by streamlining communication and implementing efficient project management tools
- Created solutions for customers to satisfy specific needs.
- Implemented data-driven decision-making strategies, improving overall business performance
- Trained and mentored junior staff on customer service strategies and techniques
AVOC ASSOCIATE
AMAZON
02.2021 - 08.2022
- Audit videos from Amazon Fulfillment centers that will be use as feedback for machine learning
- Develop fast and precise decision, confidence, how to masteries program and to be consistency
- Helping peers with knowledge guide for quality and efficiency.
- Worked varied hours to meet seasonal and business needs
COLLECTIONS
BILL GOSLIN
11.2019 - 11.2020
- Collections agent on accounts from 2 to 60 days delinquent
- Processing transactions, such as payments, extensions, and different type of arrangements to help customers to keep their accounts current
- Training, shadowing, and mentoring for new hires, coaching for current peers at the time.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills
IMPORTS
DHL
09.2018 - 12.2018
- Tracking lost packages and scheduling pick-ups in inbound and outbound manner
- Pricing about and billing instructions to import packages to United States from all over globe.
Education
System engineering -
UNIVERSIDAD FIDÉLITAS
Heredia, H 01.2019 - Current
English - Bilingual certification -
CENTRO CULTURAL DE IDIOMAS
Alajuela, A 01.2014 - 01.2014
Skills
Certification
CISCO CCNA II
Timeline
CISCO CCNA II
06-2024
SCRUM
04-2024
CISCO CCNA I
12-2023
IoT
12-2023
AVOC ASSOCIATE
AMAZON
02.2021 - 08.2022
COLLECTIONS
BILL GOSLIN
11.2019 - 11.2020
System engineering -
UNIVERSIDAD FIDÉLITAS
01.2019 - Current
IMPORTS
DHL
09.2018 - 12.2018
English - Bilingual certification -
CENTRO CULTURAL DE IDIOMAS
01.2014 - 01.2014
IMDB VETTING ASSOCIATE
AMAZON
8 2022 - Current
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