Jordy Marenco Cuadra
Senior Team Lead
San José
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
Work History
Senior Intercompany Team Lead, USAC Outbound
3M Global Service Center
4 2021 - Current
- Manage end-to-end USAC outbound processes, including document creation (credit/debit), order management, and export discrepancy resolution
- Lead a team of 10, overseeing daily operations, process transition, and training documentation (Job Aids, Work Instructions)
- Serve as a Customer Service Representative for Salesforce cases, claims, and order changes
- Developed career plans for team members, supported training initiatives, and ensured process documentation was accurate (Job Aids, Work Instructions)
- Drove automation initiatives, integrating AI solutions to streamline operations and enhance performance metrics
- Played a key role in the No Freight Black Belt project, ensuring efficient freight management for global operations
- Approved high-value credits (over $250K) and consistently delivered performance insights to global leadership
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Senior Intercompany Analyst, Super User
3M Global Service Center
06.2018 - 04.2021
- Led the migration of intercompany accounts payable to Costa Rica, developing SOPs and supporting AP tasks
- Supported troubleshooting, trained new hires, and led invoice processing and reconciliations for LATAM and Americas regions
- Managed process automation and transitioned acquisitions like Scott Safety and Aearo Technologies
Senior Intercompany Assistant
Thermo Fisher Scientific
11.2016 - 04.2021
- Managed intercompany payables, reconciliations, and month-end tasks for APAC regions
- Supported a transition process from California to Costa Rica and handled critical tasks such as Blackline reconciliations, AR/AP netting, and audit support
OTC Analyst
IBM
10.2015 - 03.2016
- Managed cash applications for LATAM and the South Cone, ensuring timely processing of invoices and receipts
- Reduced processing time for cash applications and reports, handled bank reconciliations, and created monthly Top 10 client reports
- Participated in the transition process from Mexico to Costa Rica, working under pressure to deliver quality results
Claims and Accounts Payable Analyst
Pantera Negra Global (Contractor at Procter & Gamble)
06.2015 - 09.2015
- Managed claims processes for P&G clients, created credit notes, and processed cash applications
- Reduced claims backlog and supported customer service while leading training initiatives for colleagues
Education
Master's Degree - Business Administration
EUDE Business School
01.2022 - 11.2023
Bachelor's Degree - Business Administration
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
01.2016 - 05.2019
Technician - Accounting and Finances
Colegio Técnico Profesional de Educación Comercial y de Servicios (COTEPECOS)
02.2013 - 12.2015
Skills
SAP
JD Edwards
Oracle
Softland
Power BI
Microsoft Office Suite
Process Improvement
Leadership
Automation
Data Analysis
Performance monitoring
Operations Management
Coaching and Mentoring
AS400
Certificationsandcourses
- Green Belt Certification, Lean Six Sigma
- Access Program, Centro Cultural Costarricense Norteamericano (English Course)
- Liderazgo y Gestión de Equipos Nivel Avanzado, Cesi Mansilla, 2021
- 7 Habits of Highly Effective People, Franklin Covey
Timeline
Master's Degree - Business Administration
EUDE Business School
01.2022 - 11.2023
Senior Intercompany Analyst, Super User
3M Global Service Center
06.2018 - 04.2021
Senior Intercompany Assistant
Thermo Fisher Scientific
11.2016 - 04.2021
Bachelor's Degree - Business Administration
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
01.2016 - 05.2019
OTC Analyst
IBM
10.2015 - 03.2016
Claims and Accounts Payable Analyst
Pantera Negra Global (Contractor at Procter & Gamble)
06.2015 - 09.2015
Technician - Accounting and Finances
Colegio Técnico Profesional de Educación Comercial y de Servicios (COTEPECOS)
02.2013 - 12.2015
Senior Intercompany Team Lead, USAC Outbound
3M Global Service Center
4 2021 - Current
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