Jorge Herrera Gordon
Guapiles,Limon
Summary
Adept at classroom management and student motivation, I enhanced academic success and engagement as an English Teacher at BILINGUAL HIGHSCHOOL SAINT FRANSIS OF ASSISI. Skilled in problem-solving, I also excelled in customer service roles, improving loyalty and resolving disputes effectively. My diverse experience includes proficient welding and exceptional service in fast-paced environments, demonstrating both technical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
English Teacher
EDUCADORES UNIDOS DE GUAPILES SOCIEDAD ANONIMA
01.2022 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Pipe Welder
AGRO ELECTRICO INDUSTRIAL CAMPOS SOCIEDAD ANONIMA
05.2021 - 12.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Welded parts using arc, gas-shielded arc, submerged arc and gas equipment.
Customer Service
AMAZON SUPPORT SERVICES COSTA RICA
06.2020 - 01.2021
- Displayed customer service and communication skills.
- Strengthened client relationships through regular communication.
- Met customer service objectives by providing superior customer service English-speaking customers.
- Developed and implemented strategies for top-tier customer service.
Restaurant Waiter
CABAÑA TORTUGA SOCIEDAD ANONIMA
01.2016 - 01.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
CONCENTRIX CVG CUSTOMER MANAGEMENT GROUP INC
11.2013 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Education
UNIVERSIDAD LATINA DE COSTA RICA
Guapiles, Costa Rica05.2023
Certificate - Germanic Language
VOLKSHOCHSCHULE
Hamburg, Germany06.2013
Skills
- Student Motivation
- Problem-solving skills
- Student Support
- Classroom Management
- Cross-cultural communication
- Parent Communication
- Online Instruction
Languages
Spanish
Native language
German
Upper intermediate
B2
English
Advanced
C1
Timeline
English Teacher
EDUCADORES UNIDOS DE GUAPILES SOCIEDAD ANONIMA
01.2022 - Current
Pipe Welder
AGRO ELECTRICO INDUSTRIAL CAMPOS SOCIEDAD ANONIMA
05.2021 - 12.2021
Customer Service
AMAZON SUPPORT SERVICES COSTA RICA
06.2020 - 01.2021
Restaurant Waiter
CABAÑA TORTUGA SOCIEDAD ANONIMA
01.2016 - 01.2018
Customer Service Representative
CONCENTRIX CVG CUSTOMER MANAGEMENT GROUP INC
11.2013 - 03.2014
Bachelor of Arts - Education
UNIVERSIDAD LATINA DE COSTA RICA
Certificate - Germanic Language
VOLKSHOCHSCHULE
Similar Profiles
Berbelin Yamileth Nova PérezBerbelin Yamileth Nova Pérez
Bank Teller at Banco de Desarollo Rural, Sociedad AnonimaBank Teller at Banco de Desarollo Rural, Sociedad Anonima
José Roberto CastanedaJosé Roberto Castaneda
Law Intern at Inversiones Multidisciplinarias, Sociedad AnonimaLaw Intern at Inversiones Multidisciplinarias, Sociedad Anonima
Jorge Mauricio Vasquez LavinJorge Mauricio Vasquez Lavin
Analista Contable at Sociedad de Profesionales de la Odontologia y la Psicologia Arvident LimitadaAnalista Contable at Sociedad de Profesionales de la Odontologia y la Psicologia Arvident Limitada