Jorge Jimenez
Guacima,Alajuela
Summary
I love working in a challenging and learning atmosphere, which provides ample opportunities for growth, based on my abilities to learn quickly, lead, and work hard with a broad range of different IT solutions, under adverse circumstances and for multiple types of industries/verticals/customers, exploiting my experience in the analysis, design, implementation, documentation, configuration, and troubleshooting of IT solutions, with strong hands-on technical skills on multi cloud vendors/services and Juniper networking products, standardized network LANs/WANs and the latest connectivity trends, as well as any deployments meeting business and customers’ IT requirements.
Overview
14
14
years of professional experience
Work History
Senior Lead, Network Services
Kyndryl
09.2021 - Current
- Improved network efficiency by implementing proactive monitoring and maintenance strategies.
- Reduced downtime for network services through regular system updates and security measures.
- Streamlined communication channels by developing and enforcing clear IT policies and procedures.
- Optimized network infrastructure with the design and implementation of new systems and solutions.
- Managed a team of network professionals, fostering collaboration to meet organizational goals.
- Developed a comprehensive disaster recovery plan to ensure business continuity in case of emergencies.
- Mentored junior staff members, providing training on networking concepts and troubleshooting techniques.
- Collaborated with cross-functional teams to deliver integrated solutions for complex projects.
- Conducted regular performance evaluations, identifying areas for improvement within the team.
- Implemented industry-standard security protocols to safeguard sensitive data from potential threats.
- Maintained detailed documentation of network configurations, processes, and equipment inventory.
- Ensured compliance with regulatory requirements by conducting thorough risk assessments and audits.
- Established strong relationships with stakeholders, providing timely updates on project progress and outcomes.
- Led successful migration projects while minimizing disruption to users'' daily operations.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Responded to any type of network outages and issues impacting infrastructure and customer traffic.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Drafted network configuration backup process policies to support disaster recovery.
- Plan, design, implement, configure, document and troubleshoot complex network solutions.
- Analyzed complex project network issues and worked on large enterprise and business-critical applications.
Network Security Engineer
IBM
12.2015 - 09.2021
- Enhanced network security by implementing advanced firewall configurations and features.
- Reduced cyber threats by conducting vulnerability assessments and recommending appropriate mitigation strategies.
- Optimized network performance through effective monitoring and troubleshooting of security devices.
- Collaborated with IT teams to develop comprehensive incident response plans for potential security breaches.
- Designed secure network architectures, incorporating best practices and latest industry standards.
- Maintained robust security posture by regularly updating security policies and procedures.
- Evaluated emerging technologies for potential implementation in enhancing network security infrastructure.
- Audited existing network infrastructure to ensure compliance with regulatory requirements and internal policies.
- Implemented multi-factor authentication solutions to strengthen access controls across the organization''s networks and systems.
- Efficiently resolved high-priority incidents through thorough analysis of relevant logs and system data.
- Contributed to continuous improvement initiatives by sharing knowledge, experience, and best practices with colleagues across the organization.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
- Evaluated emerging networking technologies to identify potential improvements for current infrastructure.
- Securely connect clients to the cloud.
- Troubleshot complex multi-vendor network service provider issues.
- Provided detailed network diagrams and procedural guidelines.
- Created VPN infrastructure and allowed for secure remote connections.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Recommended options for disaster recovery and remote access security.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Planned implementation of network enhancements and upgrades.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Provided firewall and VPN management, security and incident response.
Network Engineer
Juniper Networks
01.2013 - 12.2015
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
- Provided network support for EX and QFX series switches.
- Provided root cause analyzes for issues with Juniper equipment, specifically EX and QFX switches.
- Troubleshot complex multi-vendor network service provider issues.
- Served as an escalation point for complex issues.
- Performed packet analysis.
- Collaborated in company network gear upgrades.
- Created KBs for EX and QFX devices.
- Maintained Costa Rica EX/QFX Lab.
Technical Support Agent
Cisco
01.2012 - 01.2013
- Improved customer satisfaction by providing timely and efficient technical support to clients with issues related to cisco.com, software download and licensing.
- Route TAC tickets to the appropriate team based on key words and problem description.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Maintained detailed records of customer interactions, documenting resolutions for future reference.
- Handled sensitive customer data securely, maintaining trust between the company and its clients.
- Reduced wait times for support calls by utilizing efficient multitasking capabilities during peak hours.
Technical Support Specialist
Netgear
01.2010 - 01.2012
- Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
- Stayed current with industry trends and emerging technologies, providing informed support to customers.
- Provided proactive maintenance suggestions to clients, minimizing potential downtime and disruptions.
- Supported new team members during their onboarding process, sharing best practices and tools for success in the role.
- Provided technical support assitance for SOHO network products
- Documented issues properly for future reference.
- Provided assistance with firmware updates.
Education
JNCIP - SP
Juniper Learning Portal
JNCIS - SP
Juniper Learning Portal
JNCIA - Security
Juniper Learning Portal
JNCIA - Junos
Juniper Learning Portal
RemoteLegendary Technical Champion
Juniper Learning Portal
AWS CCP
Amazon Web Services
Leadership Behavior
Kyndryl Education
CCP - Networking
Citrix Training
Enterprise Design Thinking Practitioner
IBM Learning
JNCIP - ENT
Juniper Learning Portal
Networking
Cisco Networking Academy
Remote2010
High School Diploma -
MEP
Costa Rica01.2008
Skills
- Network Security Management
- Incident Management
- Project Management
- Data Center Management
- Virtualization Technologies
- Cloud Computing
- Network Architecture Design
- Cybersecurity Best Practices
- Change management
- Routing Protocols
- VPNs
- Firewalls
- Juniper products
- Cisco ISE
- Authentication, Authorization and Accounting
- Linux
- Wireshark
- MPLS L2/L3 VPNs
- Load Balancing
- Cloud services
- AWS
- IBM Cloud
- Azure
- OCI
- Switching
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Senior Lead, Network Services
Kyndryl
09.2021 - Current
Network Security Engineer
IBM
12.2015 - 09.2021
Network Engineer
Juniper Networks
01.2013 - 12.2015
Technical Support Agent
Cisco
01.2012 - 01.2013
Technical Support Specialist
Netgear
01.2010 - 01.2012
JNCIP - SP
Juniper Learning Portal
JNCIS - SP
Juniper Learning Portal
JNCIA - Security
Juniper Learning Portal
JNCIA - Junos
Juniper Learning Portal
Legendary Technical Champion
Juniper Learning Portal
AWS CCP
Amazon Web Services
Leadership Behavior
Kyndryl Education
CCP - Networking
Citrix Training
Enterprise Design Thinking Practitioner
IBM Learning
JNCIP - ENT
Juniper Learning Portal
Networking
Cisco Networking Academy
High School Diploma -
MEP
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