Jorge Jimenez Salazar
Manager
Bijagua ,Costa Rica, Alajuela
Summary
Dynamic professional with a proven track record, excelling in customer service and managerial roles. Expert in complaint resolution and staff management, significantly enhancing customer satisfaction and business growth. Skilled in financial management and business planning, adept at fostering team productivity and engagement. Achieves optimal results through effective communication and strategic marketing initiatives. I am a very motivated person looking always for new opportunities and to learn about different skills also very respectful and responsable person.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Costumer Service
Amazon
10.2023 - 11.2024
- Provided excellent customer service by addressing concerns promptly and professionally.
- Maximized park attendance by providing excellent customer service to costumers.
- Increased repeat business with exceptional customer service and personalized attention.
- Met customer service objectives by providing superior customer service to spanish and english speaking customers.
- Provided exceptional customer service to customers.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Increased member satisfaction by providing exceptional customer service and support.
- Answered customers' questions and providing exceptional customer service.
Manager
Finca Verde Lodge
02.2012 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
English As A Second Language
Regina University Bachelor's Degree In Secondary Education -
Liceo De Bijagua
Bijagua,Alajuela Costa Rica 03.2008
Skills
Complaint resolution
Training development aptitude
Service standard compliance
Money handling abilities
Account management
Staff education and training
Sales and marketing
Verbal and written communication
Staff Management
Business administration
Financial Management
Business planning
Accomplishments
- Documented and resolved issues which led to Results.
- Achieved Results through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
Timeline
Costumer Service
Amazon
10.2023 - 11.2024
Manager
Finca Verde Lodge
02.2012 - 09.2023
English As A Second Language
Bachelor's Degree In Secondary Education -
Liceo De Bijagua