Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Leiton

Jorge Leiton

Business And Management Administration
San José, Costa Rica

Summary

Dynamic professional with a proven track record in customer service and management areas, excelling in strategic planning and problem-solving. Adept at enhancing team productivity and fostering collaboration, I successfully managed project timelines and developed customized client solutions, driving significant business growth. Recognized for mentoring staff and streamlining operations to improve efficiency.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Coordinator of Wagering Product

Betcris
01.2021 - 07.2025
  • In charge of generating reports and producing tracking tools.
  • Study the products and offers available on the actual market in order to be at the forefront of the business.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met.
  • Collaborated with department heads to develop strategic plans that align with overall company objectives.


Business Development Executive

Betcris
09.2018 - 12.2020
  • Built strong relationships with clients, leading to increased customer satisfaction and offers.
  • Communicated directly with partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Followed the growth of the different operations in multiple locations across LATAM.

Senior International Operations and Support Agent

Betcris
09.2017 - 09.2018
  • Streamlined international operations by implementing efficient processes and communication channels.
  • Mentored junior team members, fostering a culture of professional growth through ongoing feedback, coaching, and development opportunities.
  • Support the operations of the shops and customer service centers for the entire company.
  • Reduced response time for customer inquiries with effective support procedures and escalation protocols.
  • Strengthened interdepartmental collaboration through consistent communication and progress meetings.

Wagering Department Supervisor

Betcris
09.2011 - 09.2017
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Supervise the wagering department, coordinating schedules for the purpose of having full coverage of the operation and customer needs.
  • Training all the personel entering the company, in order to achieve a standard operation and service.

Senior Surveyor

Datascension
10.2009 - 02.2011
  • Gathering data needed to create a database of importance for our clients.
  • Mentored junior surveyors and improved overall team performance.

Sales

Pizza Hut Costa Rica
10.2008 - 09.2009
  • Contributed to team sales goals by consistently meeting or exceeding personal sales targets.

Education

Business Management And Administration

Universidad Fidelitas
San José, Costa Rica
05.2001 -

Skills

Problem-solving

Timeline

Coordinator of Wagering Product

Betcris
01.2021 - 07.2025

Business Development Executive

Betcris
09.2018 - 12.2020

Senior International Operations and Support Agent

Betcris
09.2017 - 09.2018

Wagering Department Supervisor

Betcris
09.2011 - 09.2017

Senior Surveyor

Datascension
10.2009 - 02.2011

Sales

Pizza Hut Costa Rica
10.2008 - 09.2009

Business Management And Administration

Universidad Fidelitas
05.2001 -

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Jorge LeitonBusiness And Management Administration