Jorge Miranda Mora
Business Administrator
San Pedro
Summary
Goal-oriented person with distinguished experience financial industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Additionally, detail-oriented team player with strong organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Account Service Manager
Amazon
Calle Blancos
02.2024 - Current
- Supported clients during onboarding processes by providing comprehensive product knowledge resources tailored specifically to their businesses'' needs.
- Achieved revenue growth targets through the successful execution of upselling strategies and proactive account management techniques.
- Negotiated favorable contract terms with clients, balancing their needs with the company''s objectives for long-term profitability.
CRM Coordinator
Fisher Investments
09.2022 - 12.2023
- Guided project team, established and tracked achievements, coordinated actions, sought expert advice, balanced open issues and contributed to team meetings and reports.
- Managed process flows, operations support and customer engagement strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers to establish long-term business growth.
Business Assistant, Accounting Department
Ascend Hotel Collection
12.2021 - 04.2022
- Performed reconciliations of bank and credit card accounts.
- Developed and implemented strategies to streamline office operations.
- Trained and supervised employees on office policies and procedures.
AML Compliance Officer
Western Union
04.2020 - 12.2021
- Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
- Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
Education
BBA - Business Administration And Management
UNA
Heredia12-2025
Certificate Program Re-image Customer Experience - Business Management
INCAE Business School
San Jose, Costa Rica10-2024
Associate of Business Administration - Business Administration
New York University
New York, New York02-2021
Skills
Stakeholder Management
Microsoft Office Suite
Staff management
Operational Excellence
Organized
Customer Service Management
Upselling strategies
Skilled problem solver
Certification
Project Management Fundamentals
Timeline
Project Management Fundamentals
08-2024
Account Service Manager
Amazon
02.2024 - Current
CRM Coordinator
Fisher Investments
09.2022 - 12.2023
Business Assistant, Accounting Department
Ascend Hotel Collection
12.2021 - 04.2022
AML Compliance Officer
Western Union
04.2020 - 12.2021
BBA - Business Administration And Management
UNA
Certificate Program Re-image Customer Experience - Business Management
INCAE Business School
Associate of Business Administration - Business Administration
New York University
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon