Jorge Mora Barrantes
Summary
Dynamic Engineer with a successful track record of designing and implementing effective engineering solutions. Possesses a deep understanding of engineering concepts and a passion for developing innovative solutions.
Overview
8
8
years of professional experience
Work History
ShareFile Support Engineer
Citrix ShareFile
Heredia
12.2023 - 01.2025
- Tech Support Enginner in charge of support SHAREFILE product case management, guidance on how to use the application and help developing the best configruatin for cloud data setup
- Manage on account setup on settings adn account wide Policies on interal server setup
- Cloud backup data spacial tools
- Main suuport on custom apps Such as ShareFile for Windows, ShareFile for Outlook and ShareFile for Mac
- Main spport on Podio products and RightSignature features
- Administartion of customer bill account configuration and setup
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
Intune Support Engineer lvl 2
Tek Expert-Microsoft
San Jose
02.2022 - 11.2023
- Intune Support Engineer stage 2 for Microsoft.In charge of Support following areas
- Autopilot windowsenrollment
- INTUNE Support on policies deployment as App deployment, configuration profile, and conditional access for iOS, Windows and Android devices
- Case documentation Support with multiple clients using client applications
- Support on device configuration and device limitation for CSP settings
- Support an iOS, Android and Windows devices
- Support on SCEP policies configuration and virtualization on current user environments, creation and support of NDES and CA configuration needed for deployment
- Azure supports configuration and assignments status on statistics and dynamic groups of assignments
Help desk Supervisor Lead
Del monte international
San Jose
12.2020 - 12.2021
- Manager of help desk for DelMonte international, basically handle 15 people handling tickets from end users from 1 contact until resolution, doing basic and este end troubleshooting on internal application and Windows, printers, nertwok, AD, user creation and termination and ticket procedurement
Technical Support Engineer
DXC Technology
Heredia
03.2020 - 10.2020
- Technical support agent In charge of supporting Microsoft applications and internal applications, also Citrix support and databases, support was given to software level equipment as well as hardware in printers, laptops, desktop computers and all mobile devices
- Monitored ticketing system queues for incoming requests from customers.
Site Service IT support
Pfizer international Pharmaceutic
San Jose
06.2019 - 01.2020
- Technician in charge of support all the local problems regarding it, such as microsoft applications, supported hardware on laptops and desktop, also suppurted webpages, network and database with end users and working with teams in order to support the site
Technical Support Specialist
Chiquita Brands International
San Jose
06.2017 - 04.2019
- Technical support agent In charge of supporting Microsoft applications and internal applications, also Citrix support and databases, support was given to software level equipment as well as hardware in printers, laptops, desktop computers and all mobile devices
Education
IT technician - IT
Technical highschool of Mora
Ciudad colon, San José09.2016
Advanced English level degree - English
Atitlan academy
Santa Ana07.2016
Student of System engineer - IT
Fidelitas University
HerediaSkills
- Routes Adherence
- Analytical Skills
- Helper
- Team Development
- Troubleshooting and Diagnostics
- Technical documentation
Timeline
ShareFile Support Engineer
Citrix ShareFile
12.2023 - 01.2025
Intune Support Engineer lvl 2
Tek Expert-Microsoft
02.2022 - 11.2023
Help desk Supervisor Lead
Del monte international
12.2020 - 12.2021
Technical Support Engineer
DXC Technology
03.2020 - 10.2020
Site Service IT support
Pfizer international Pharmaceutic
06.2019 - 01.2020
Technical Support Specialist
Chiquita Brands International
06.2017 - 04.2019
IT technician - IT
Technical highschool of Mora
Advanced English level degree - English
Atitlan academy
Student of System engineer - IT
Fidelitas University