Proactive and goal-oriented agent seeking to help team members to deliver best possible outcomes. Experienced assigning tasks, training employees, and implementing company procedures. Excellent communication and listening skills. Experienced with team leadership and operational management: meetings, coaching, QA and data reports. I consider myself proactive, excellent with time management and problem-solving skills. I have a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Staff management
Process improvement
Multitasking in High-Pressure Environments
Task Prioritization
Verbal & Written Communication
Creative Problem Solving
Microsoft Outlook (Email & Calendar Management)
Microsoft Excel (Pivot Tables, Formulas, VLOOKUP)