JORGE PERAZA NAVARRO
Jaco
Summary
Achieving continuous growth within the hotel industry, with the experience acquired over the course of more than 18 years in the industry, together with the knowledge gained during academic education, makes me have the necessary foundations to be able to take on new challenges and responsibilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Management Consultant
Holismo Management Solutions
01.2024 - Current
- Designed customized training programs to enhance employee skills and improve productivity levels.
- Increased client revenue through effective sales strategy development and implementation.
- Conducted data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
- Advised clients on risk management strategies, mitigating potential threats to their businesses'' stability.
- Enhanced client satisfaction by providing exceptional customer service and timely project completion.
- Developed strong relationships with key stakeholders at all organizational levels, fostering collaboration across departments.
- Led process improvement initiatives, resulting in streamlined operations and reduced costs.
- Collaborated with cross-functional teams to ensure successful implementation of strategic projects.
- Implemented innovative performance management systems, promoting a culture of continuous improvement.
- Optimized resource allocation by assessing organizational strengths and weaknesses.
- Streamlined business processes for increased efficiency and cost reduction.
- Designed custom training programs to enhance employee skills and improve overall productivity.
- Enhanced client satisfaction by identifying improvement opportunities and implementing strategic solutions.
- Evaluated company performance data to identify trends and areas for improvement.
- Identified potential risks and devised appropriate mitigation strategies to protect project timelines and budgets.
Manager
Rolling Thunder Saloon
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Operations Manager
Crocs Resort & Casino
07.2020 - 12.2023
- In charge of general operation of all areas both administrative and operational of the property, in charge of new negotiations, search for commercial alliances, new markets, coordination of new projects in the property from the very idea to the completion of them, always aware of the general satisfaction of all guests and clients who visit us, focused on team work and continuous search for effectiveness in all areas.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Food and Beverages//Entertainment Department Manager
Crocs Resort & Casino
12.2018 - 07.2020
- In charge of the entire general operation of the department, responsible for costs, budgets, quotes, special events, hiring, staff movements, negotiations with suppliers, animation and entertainment of hotel guests, general organization of both departments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong leadership skills while managing a diverse team of creative professionals.
- Increased customer satisfaction levels by addressing concerns promptly and professionally.
- Evaluated entertainment programming regularly to ensure alignment with corporate objectives and audience preferences.
- Managed budgets effectively, ensuring optimal resource allocation without compromising event quality.
- Cultivated a positive work environment that fostered collaboration and creativity among team members.
Maitre D´ Hotel //Bar Manager
Crocs Resort & Casino
12.2017 - 12.2018
- In charge of the entire general operation of the restaurants and bars of the food and beverage department in charge of bars in addition to bars, in charge of all negotiations with beverage suppliers and the restructuring of the department for the change to all-inclusive.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
Gerente de Bares
Crocs Resort & Casino
07.2017 - 12.2017
- Responsible in charge of all the restructuring of the hotel bars, both the service bars such as Adacus and Stanza as well as Casino, Liquidity and Zarpe, together with the menu engineering of all of them together with the preparation of standard recipes as well as the wine lists and staff training.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Operations Manager
Tico Cars R&L Body Shop (Body Paint Shop)
04.2016 - 04.2017
- Responsible for dealing with customers, estimates, parts orders, personnel management, daily task assignments, ordering and maintenance of materials.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
Restaurant Manager
Hotel JW Marriott Guanacaste
11.2014 - 04.2016
- Responsible for Azul Grill Restaurant, Azul Pool Bar, Aperitivo Wine Sunset Bar and Nau LoungeBar.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Supervisor
Hotel JW Marriott Guanacaste
01.2013 - 11.2014
- Responsible in charge of Mansita Restaurant- Tamarine Restaurant and Nau lounge.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Bartender
Hotel Los Sueños Marriott Ocean & Golf Resort
04.2009 - 01.2013
- Direct customer service and food and beverage service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Food and Beverage Supervisor
Los Sueños Marriott Ocean & Golf Resort
05.2007 - 04.2009
- Responsible in charge of Casa del Café, Hoyo 19 restaurant and La Cornucopia Gift Shop
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Cashier/Clerk
Los Sueños Marriott Ocean & Golf Resort
02.2005 - 05.2007
- Customer service as a cashier and salesperson in gift shop.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Arquitecture - Arquitecture
Universidad Hispanoamericana
San JoseCommunity College Degree - Hotel Administration
Colegio Universitario De Puntarenas (Actual Universidad Estatal, Sede Del Pacifico)
Puntarenas, Costa Rica01.2005
High School Diploma -
Liceo Nocturno Guaycara
Rio Claro, Guaycara12.2002
Educación General Básica (escolar) -
Escuela Eloy Morúa Carrillo
Villa Briceño12.1997
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Project Management
- Policies and procedures implementation
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Goal Setting
- Client Relationships
- Inventory Control
- Strategic Planning
- Project management abilities
Accomplishments
- Nominación del empleado del mes del frente del hotel Octubre - January 2012
- Nominación del empleado del mes del frente del hotel Agosto - January 2012
- Notas por reconocimiento del huésped Junio - January 2012
- Notas por reconocimiento del huésped Diciembre - January 2010
- Notas por reconocimiento del huésped Octubre -2009
- Asociado del mes de Alimentos Y Bebidas Enero -2007
- Asociado del mes del Hotel los Sueños Marriott Enero -2007
- Nota por reconocimiento de huéspedes Noviembre -2006
- Nota de agradecimiento por obtención del premio de: 2005 "Excelencia en alimentos y Bebidas 2005"
- Asociado del mes de Octubre. 2012
Languages
Español
Proficient
C2
Inglés
Upper intermediate
B2
Identification
6-0351-0423
Personal Information
- Date of Birth: 11/03/85
- Nationality: Costarricense
- Marital Status: Unión Libre
References
- Bianka Mora, Gerente General, Hotel La Foresta Nature Resort, Manuel Antonio, Aguirre, 8874-9121
- Marianella Rios, Gerente de Alimentos y Bebidas, Hotel Terrazas del PacÍfico, Playa Hermosa, Garabito, 6280 2394, 2643-3222
- Carlos Cascante, Gerente de Operaciones, Hotel Puerto Azul, Puntarenas, 8847-2890
- Brian Flores Soto, Dueño y administrador, Management by the Beach, Tamarindo, Guanacaste, 6165-5902
- Estuardo del Valle, Gerente General, Hotel Río Perdido, La Fortuna de Abangares, 6415-9613
Certification
“Certificado de curso Bar Arts”
“Certificado de curso de contracargos y seguridad” 2014 “Certificado actualización del curso Serve Safe Internacional al 2018”
“Certificado de curso Leading JW Symphony of Service” “Certificado de curso Perfect Pitch JW Symphony of Service” “Certificado de curso Fine Tuning JW Symphony of Service”
“Certificado de curso Culinary Breakfast Training & Certification” 2013
“Certificado de curso JW Wine Ambassador” 2013
“Certificado de curso Beverage Cerfication”
“Diploma de acreditación como profesional en turismo”
“Certificado de capacitación Britt en productos de souvenirs y joyería fina” (Exceder Expectativas)
“Certificado de Serve Safe Internacional” “Certificado de curso Habilidades Esenciales 1-10”
“Certificado de curso Entrevistas Efectivas”
“Certificado de curso Trabajo en Equipo y Liderazgo II” “Certificado de curso Manejo de Conflictos”
“Certificado de curso Ética Profesional”
“Certificado de Cross Training en Restaurante Hoyo 19” 2007
“Certificado de conclusión de 328 horas de práctica profesional” 2005
“Certificado de curso Características de Seguridad de Moneda $”
“Certificado de curso Servicio de Excelencia”
“Certificado de curso Great Food-Safe Food”
“Certificado de participación en seminario de Enología”
Timeline
Management Consultant
Holismo Management Solutions
01.2024 - Current
Manager
Rolling Thunder Saloon
01.2024 - Current
Operations Manager
Crocs Resort & Casino
07.2020 - 12.2023
Food and Beverages//Entertainment Department Manager
Crocs Resort & Casino
12.2018 - 07.2020
Maitre D´ Hotel //Bar Manager
Crocs Resort & Casino
12.2017 - 12.2018
Gerente de Bares
Crocs Resort & Casino
07.2017 - 12.2017
Operations Manager
Tico Cars R&L Body Shop (Body Paint Shop)
04.2016 - 04.2017
Restaurant Manager
Hotel JW Marriott Guanacaste
11.2014 - 04.2016
Restaurant Supervisor
Hotel JW Marriott Guanacaste
01.2013 - 11.2014
Bartender
Hotel Los Sueños Marriott Ocean & Golf Resort
04.2009 - 01.2013
Food and Beverage Supervisor
Los Sueños Marriott Ocean & Golf Resort
05.2007 - 04.2009
Cashier/Clerk
Los Sueños Marriott Ocean & Golf Resort
02.2005 - 05.2007
Arquitecture - Arquitecture
Universidad Hispanoamericana
Community College Degree - Hotel Administration
Colegio Universitario De Puntarenas (Actual Universidad Estatal, Sede Del Pacifico)
High School Diploma -
Liceo Nocturno Guaycara
Educación General Básica (escolar) -
Escuela Eloy Morúa Carrillo
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