Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Jorge Quesada

Moravia

Summary

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Overview

13
13
years of professional experience

Work History

Technical Support Representative

Foundever (Sykes) - Cisco TAC
05.2016 - 06.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.


Customer Service Representative

Teleperformance - Western Union
10.2011 - 08.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Cisco CCNA - Networking

Universidad De Costa Rica
San Jose, Costa Rica
06-2015

High School Diploma -

Liceo José Figueres Ferrer
Cartago
12-2007

Skills

  • Technical troubleshooting
  • Technical support
  • Customer Service
  • Remote support

Professional References

Fabian Flores - Former Colleague

Phone number: 8407  8686 / Email: flores10fabian@gmail.com


Andres Paniagua - Former Colleague

Phone number: 8784 0177 / Email: pandres007@gmail.com

Timeline

Technical Support Representative

Foundever (Sykes) - Cisco TAC
05.2016 - 06.2024

Customer Service Representative

Teleperformance - Western Union
10.2011 - 08.2014

Cisco CCNA - Networking

Universidad De Costa Rica

High School Diploma -

Liceo José Figueres Ferrer

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Jorge Quesada