Jorge Eduardo Alvarez Porras
Technical Support
Fortuna,G
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Support Representative
Foundever
03.2022 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Created user accounts and assigned permissions.
- Implemented feedback from customers to improve overall quality of support services provided by team.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
Data Entry Administrator
Acuacorporation International
Cañas, G
10.2016 - 12.2020
- Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Identified opportunities for process improvement within department, resulting in more efficient workflows and increased overall productivity.
- Coordinated office events, seminars and meetings for staff and clients.
- Audited production reports, tracking data entry and processing errors.
- Managed performance expectations for 20 employees within feeding department
- Completed bi-weekly payroll for 20 employees
Education
No Degree - Office Technician
Instituto Nacional De Aprendizaje
Liberia, Costa Rica 05.2001 -
Skills
Customer Needs Assessment
Certification
Certified IT Essentials, Cisco - March 2024
Timeline
Technical Support Representative
Foundever
03.2022 - Current
Data Entry Administrator
Acuacorporation International
10.2016 - 12.2020
No Degree - Office Technician
Instituto Nacional De Aprendizaje
05.2001 -
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