José Alberto Rivera Morales
Collections Analyst
San Isidro de Heredia
Summary
Results-driven Collections Analyst with experience in debt recovery, dispute resolution, and process improvement. Strong negotiation and client-relations skills, with a background in productivity & quality methodologies. Seeking a Collections or Credit Risk role to increase recovery rates and optimize collection workflows.
Collection professional with comprehensive experience in managing and improving collection processes. Known for results-driven approach and exceptional problem-solving skills that enhance financial recovery. Valued team collaborator and flexible to adapt to dynamic industry needs, offering strong analytical and communication abilities.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Collections Analyst
Servicios Grupo Mundial
10.2021 - Current
- Develop and implement tailored debt-recovery strategies for significantly overdue accounts, negotiating payment plans that balance client affordability and company recovery goals.
- Manage a portfolio of approximately ~120 accounts per month, achieving consistent month-over-month recovery improvements.
- Reduced average days past due (DPD) through workflow segmentation and targeted outreach, improving overall collections performance.
- Collaborate with credit risk and legal teams to escalate high-risk accounts and ensure regulatory compliance.
- Produce weekly and monthly KPI reports (collections rate, promise-to-pay kept, accounts assigned).
Fraud Analyst
Concentrix
11.2020 - 10.2021
- Investigated and resolved disputes related to unauthorized transactions; processed multiple disputes per week with high resolution standards.
- Identified recurring fraud patterns and escalated to the risk team to improve detection rules and reduce chargeback losses.
- Communicated with clients and banks to gather documentation and finalize chargeback outcomes.
Intern
COOPESA
10.2018 - 12.2018
- Assisted maintenance engineers with documentation and scheduling to ensure compliance with maintenance procedures.
- Supported accurate logging of maintenance activities and improved record keeping.
Education
Productivity and Quality Technician -
CTP Santo Domingo
12.2018
High School - undefined
CTP Santo Domingo
12.2018
Skills
Technical: MS Word, Excel (pivot tables, basic formulas), PowerPoint, Reporting & KPI tracking, Dispute management systems, Productivity & Quality fundamentals
Certification
Parauniversitario del Istmo — Productivity & Quality
Timeline
Collections Analyst
Servicios Grupo Mundial
10.2021 - Current
Fraud Analyst
Concentrix
11.2020 - 10.2021
Intern
COOPESA
10.2018 - 12.2018
High School - undefined
CTP Santo Domingo
Productivity and Quality Technician -
CTP Santo Domingo
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