José Alberto Rivera Morales
Collections Analyst
San Isidro de Heredia
Summary
Results-driven Collections Analyst with experience in debt recovery, dispute resolution, and process improvement. Strong negotiation and client-relations skills, with a background in productivity & quality methodologies. Seeking a Collections or Credit Risk role to increase recovery rates and optimize collection workflows.
Collection professional with comprehensive experience in managing and improving collection processes. Known for results-driven approach and exceptional problem-solving skills that enhance financial recovery. Valued team collaborator and flexible to adapt to dynamic industry needs, offering strong analytical and communication abilities.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Collections Analyst
Servicios Grupo Mundial
10.2021 - Current
- Develop and implement tailored debt-recovery strategies for significantly overdue accounts, negotiating payment plans that balance client affordability and company recovery goals.
- Manage a portfolio of approximately ~120 accounts per month, achieving consistent month-over-month recovery improvements.
- Reduced average days past due (DPD) through workflow segmentation and targeted outreach, improving overall collections performance.
- Collaborate with credit risk and legal teams to escalate high-risk accounts and ensure regulatory compliance.
- Produce weekly and monthly KPI reports (collections rate, promise-to-pay kept, accounts assigned).
Fraud Analyst
Concentrix
11.2020 - 10.2021
- Investigated and resolved disputes related to unauthorized transactions; processed multiple disputes per week with high resolution standards.
- Identified recurring fraud patterns and escalated to the risk team to improve detection rules and reduce chargeback losses.
- Communicated with clients and banks to gather documentation and finalize chargeback outcomes.
Intern
COOPESA
10.2018 - 12.2018
- Assisted maintenance engineers with documentation and scheduling to ensure compliance with maintenance procedures.
- Supported accurate logging of maintenance activities and improved record keeping.
Education
Productivity and Quality Technician -
CTP Santo Domingo
12.2018
High School - undefined
CTP Santo Domingo
12.2018
Skills
Technical: MS Word, Excel (pivot tables, basic formulas), PowerPoint, Reporting & KPI tracking, Dispute management systems, Productivity & Quality fundamentals
Goal oriented approach
Strong communication skills
Assertiveness in collections
Debt recovery expertise
Active listening
Professionalism and ethics
Teamwork and collaboration
Customer service
Multitasking Abilities
Adaptability and flexibility
Analytical skills
Certification
Parauniversitario del Istmo — Productivity & Quality
Timeline
Collections Analyst
Servicios Grupo Mundial
10.2021 - Current
Fraud Analyst
Concentrix
11.2020 - 10.2021
Intern
COOPESA
10.2018 - 12.2018
High School - undefined
CTP Santo Domingo
Productivity and Quality Technician -
CTP Santo Domingo