José Chaves Sú
Escazu,SJ
Summary
Dynamic customer service and technical support professional with a proven track record at QUALFON, excelling in remote diagnostics and conflict resolution. Achieved a 90% customer satisfaction rate while delivering effective communication and collaborating with engineering teams to resolve complex issues. Skilled in analytical problem solving and proficient in Microsoft Office.
Overview
2
2
years of professional experience
Work History
Customer Service & Technical Support
QUALFON
01.2023 - 01.2025
- Clear and effective communication in high-demand environments.
- Active listening and empathetic customer interaction.
- Professional handling of conflicts and difficult clients.
- First-level troubleshooting: connectivity, software, and devices.
- Remote diagnostics and guidance for non-technical users.
- Accurate documentation of incidents and solutions in CRM systems.
- Assistance on technical installation of electrical devices on vehicles.
- Video recovery and footage search for safety purposes.
- Provide advanced troubleshooting for hardware and software issues in video telematics solutions.
- Guide customers through step-by-step diagnostics and escalate complex cases when needed.
- Collaborate with engineering and Tier 3 teams to resolve persistent issues.
- Ensure accurate case documentation and follow-up for timely resolution.
- Deliver excellent customer service in high-demand technical environments.
- AVG case solution of cases [+20] with a [90%] satisfaction rate on customers.
Education
Python Course - Data Analyst with Python
Platzi
Online Platform02-2024
High School Diploma -
Colegio De Santa Ana
Santa Ana, San José01.2021
Skills
- Effective communication
- Collaboration and teamwork
- Analytical problem solving
- Canva design skills
- Microsoft Office proficiency
- Research and analysis
- Remote diagnostics and troubleshooting
- Conflict resolution strategies
- Customer service excellence
Languages
- English, Fluent
- Spanish, Native
Timeline
Customer Service & Technical Support
QUALFON
01.2023 - 01.2025
Python Course - Data Analyst with Python
Platzi
High School Diploma -
Colegio De Santa Ana