JOSÉ ENRIQUE ÁVILA CERDAS
Nurse Concierge Supervisor
Alajuela,A
Summary
Detail-oriented healthcare and data management professional with experience in data quality control, manual data review, reporting, and process improvement. Skilled in Excel, SQL, and Power BI with a proven track record of ensuring accuracy, completeness, and compliance with SOPs in fast-paced environments. Adept at collaborating with cross-functional teams to troubleshoot data issues and deliver high-quality results.
Overview
3
3
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Nurse Concierge Supervisor
Revolt Healthcare
2025.02 - Current
- Development of standardized procedure regulations and implementation of best practices in compliance with HIPAA guidelines.
- Personnel management, administration of various platforms, and operational supervision of daily tasks.
- Training and development of staff, as well as their supervision and support.
T4 Specialist
Amazon
2024.02 - 2025.05
- Provide accurate client data to customer service representatives and direct salespeople on complex or critical issues.
- Analyze, evaluate and classify problems reported by salespeople and customer service associates, determining their severity and urgency.
- Manage and review client data and provide solutions in a timely manner.
Student Assistant
Centro de Simulación en Salud (CESISA), UCR
2022.03 - 2022.12
- Exhibit meticulous attention to detail while handling administrative responsibilities, ensuring accuracy and efficiency in every task.
- Academic accompaniment and coordination work, as well as assistance to teaching staff in evaluations.
Education
Nursing
Universidad De Costa Rica (UCR)
San José, Costa Rica 2001.05 -
Skills
Microsoft Office: Excel, Word, PowerPoint, Outlook, Teams (advanced)
SQL (Intermediate)
Data cleaning, transfer QC, and posting
Manual data review & query management
Process improvement & troubleshooting
Cross-functional team collaboration
Strong organizational & problem-solving skills
English fluency (C2)
FURTHER WORKING EXPERIENCE
- Supervised nursing practice, Caja Costarricense del Seguro Social, 2021 – 2023.
- Sykes – Capital One – customer service agent 2016 - 2017
- Administrative Assistant, Medicine School, University of Costa Rica – UCR, 2021.
- Administrative Assistant, Health Simulation Center, Centro de Simulación en Salud (CESISA) – UCR, 2022.
- Investigative work, graduation thesis “Nursing interventions for the care of people diagnosed with Arterial hypertension in adulthood: an integrative review”- UCR 2024
ADDITIONAL ACADEMIC TRAINING
- Executive English for Services, National Learning Institute (INA), 2013.
- Hospital Solid Waste Management and Medical-Surgical Aseptic Technique, 2020.
- Basic Life Support (BLS) - American Heart Association, 2022.
- Good Clinical Practices - CONIS, 2022.
- Excel: Fundamentals and Tools - EdX, 2024.
- Introduction to SQL – IBM, EdX 2025
- Data Analytics Essentials – CISCO, 2025
- Excel: Tracking data easily and efficiently – LinkedIn, 2025.
OTHER
Driving license B2.
Certification
Excel: Fundamentals, Tools & Data Tracking – EdX & LinkedIn
Timeline
Data Analytics Essentials – CISCO
2025-05
Introduction to SQL – IBM, EdX
2025-02
Nurse Concierge Supervisor
Revolt Healthcare
2025.02 - Current
Excel: Fundamentals, Tools & Data Tracking – EdX & LinkedIn
2025-01
T4 Specialist
Amazon
2024.02 - 2025.05
Good Clinical Practices (GCP) – CONIS
2022-11
Student Assistant
Centro de Simulación en Salud (CESISA), UCR
2022.03 - 2022.12
Nursing
Universidad De Costa Rica (UCR)
2001.05 -