JOSÉ ADRIÁN ACUÑA BRENES
Heredia
Summary
Meticulous Executive Housekeeper using 15 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Overview
16
16
years of professional experience
Work History
Executive Housekeeping Manager
Hampton by HILTON Alajuela Airport
10.2023 - Current
- Manage and create the department's budget, housekeeping supplies, rooms, laundry, and public areas
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Streamlined weekly cleaning schedule for 40 employees.
- Maintain brand ratings above Hilton's stipulated standards
- Perform invoicing for an outsourced company
- Inspect rooms and make cleaning reports
- Manage linen pair 3 and laundry operations
- Perform Manager on Duty.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Operations Manager
Hotel Park INN by Radisson San José
04.2023 - 10.2023
- Directly supervise the departments of Reception, Housekeeping, Laundry, Public Areas, Security and Minibars attendant
- Manage the budget of the room division
- Based on management indicators, make continuous improvement plans
- Supervise and ensure that the goals of the guest loyalty and enrollment plans
- General Manager Back up, perform MOD, review backups of reservations, advance payments, due outs, manage guest refunds and other billing task
- Develop and distribute the incentive and commission plan for employees
- Follow up on guest complaints
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Conduct disciplinary proceedings
- Ensure that all auditing standards such as CST are met
- Place purchase orders to equip the operation and maintain communication with suppliers and outsourced companies.
- Increased profit by streamlining operations.
Public Areas /AAPP/ Manager
Planet Hollywood Costa Rica
12.2022 - 07.2023
- Manage and supervise day, afternoon, and night shifts
- Manage the departmental budget
- Prepare purchase orders to endow the operation
- Take inventory of operating equipment
- Experience in audits such as Cristal
- Ensure that planning and schedules are met according to standards
- Develop operational planning according to BEOS
- Have fully up-to-date cleaning reports, records, and protocols for inspections
- Prepare schedules and payroll
- Ensure the good condition of luxury exhibitions, ornaments, marble, cabins, glass, and structures in perfect condition and report any anomaly to general manager
- Have staff as up-to-date and trained as possible in the use and handling of chemicals
- Maintain good relations with other departments.
- Cross-trained existing employees to maximize team agility and performance.
HOUSEKEEPING ASSISTANT MANAGER
Andaz Costa Rica at Península De Papagayo (HYATT)
06.2022 - 01.2023
- Manage the department's annual and monthly budget
- Manage and supervise the staff of HSK, Laundry, AAPP and their respective team leaders
- Prepare purchase orders for the department
- Supervise important rooms and internationally renowned visits
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Make tours and control areas according to luxury resort standards
- Work together with team leaders and supervisors to develop new operational strategies for the department
- Keep the HSK team motivated, empowered and ready to take on new challenges.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Housekeeping Manager
Xandari Resorts and Spa
02.2021 - 12.2022
- HSK Manager, Laundry, Public areas Administration
- Manage the budget and prepare purchase orders
- Ensure quality standards, notifying the General Manager of any deficiencies
- Based on management indicators (satisfaction, complaints, QA, claims, among others), develop continuous improvement plans
- Supervise rooms and ensure their good condition, reporting any damage to maintenance.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Executive Housekeeping Manager
Marriott Courtyard Escazu
07.2018 - 07.2020
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Streamlined weekly cleaning schedule for 40 employees.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Housekeeping Assistant Manager
Crowne Plaza Corobici
11.2008 - 12.2014
- Laundry Team leader
- Assist management in supervising personnel, preparing schedules, payroll, and disciplinary reports
- Inventory control and PAR 3 and PAR stock
- Maintain contact with suppliers to have the laundry and housekeeping equipment in optimal conditions and ensure the good conditions of the property
- Keep the spreadsheet as up to date as possible regarding the handling and use of chemicals for housekeeping and laundry operations.
- Responded to requests from patrons for linens and toiletries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor's Degree - Secondary Education
Colegio Ing. Manuel Benavides Heredia
Hotel Operations Management
Universidad Politécnica Internacional
Skills
- Microsoft Office (Word, Excel, and Outlook, etc)
- ONQPM Hilton system and others such as opera
- Supervisory skills
- Employee evaluations
- Inter-department collaboration
- Training and mentoring
- Task Delegation
- Document Control
- Ordering cleaning supplies
- Quality improvements
- Scheduling and Planning
- Supply Inventory Management
- Payroll Administration
Jobreferences
- Sergio Ohliger, Director of Rooms, Andaz, 8302-9879
- Daniela Morales, FOH Manager, Planet Hollywood, 8941-5588
- Jaykel Chacon Villegas, Talent and Culture Manager, 8530 6026
- Carlos Lopez, Talent and Culture Director, Planet Hollywood Costa Rica, 8809 8666
- Sergio Castro, Rooms Manager, Courtyard by Marriott, 8349-7587
- Allan Zamora Corrales, Housekeeping Manager, Crowne Plaza, 7042-3864
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Executive Housekeeping Manager
Hampton by HILTON Alajuela Airport
10.2023 - Current
Operations Manager
Hotel Park INN by Radisson San José
04.2023 - 10.2023
Public Areas /AAPP/ Manager
Planet Hollywood Costa Rica
12.2022 - 07.2023
HOUSEKEEPING ASSISTANT MANAGER
Andaz Costa Rica at Península De Papagayo (HYATT)
06.2022 - 01.2023
Housekeeping Manager
Xandari Resorts and Spa
02.2021 - 12.2022
Executive Housekeeping Manager
Marriott Courtyard Escazu
07.2018 - 07.2020
Housekeeping Assistant Manager
Crowne Plaza Corobici
11.2008 - 12.2014
Bachelor's Degree - Secondary Education
Colegio Ing. Manuel Benavides Heredia
Hotel Operations Management
Universidad Politécnica Internacional
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