Jose Allan
Resumen profesional
Customer Service professional with 5+ years of experience delivering high quality support in fast-paced environments. Skilled in conflict resolution, customer relationship management, and case handling across phone, chat, and email channels. Proven ability to de-escalate complex situations, resolve customer issues efficiently, and maintain strong customer satisfaction. Experienced working in high-volume service environments while ensuring clear communication and effective problem resolution.
Datos destacados
6
6
years of professional experience
7
7
years of post-secondary education
Experiencia
Customer Success Account Manager Support
Teknowledge
04.2025 - 03.2026
- Manage customer cases through ticketing systems ensuring timely resolution.
- Coordinate issue resolution while maintaining clear communication with stakeholders.
- Support high-volume service operations while maintaining strong customer satisfaction.
Interpreter
LanguageLine Solutions
08.2024 - 02.2025
- Provided real time English to Spanish interpretation in high-pressure situations.
- Facilitated clear communication between clients and service providers.
Quality Analyst
Brenda Marrero & Asociados
07.2023 - 07.2024
- Conducted quality reviews of customer interactions to ensure service standards.
- Identified improvement opportunities in customer experience processes.
Customer Support Agent
Concentrix
Pavas, San José
07.2022 - 07.2023
- Provided chat and email support while managing multiple cases simultaneously.
- Resolved customer issues and escalated complex cases when necessary.
Customer Service and Account Support
Amazon
07.2020 - 07.2022
- Delivered high volume phone support assisting customers with orders, deliveries, and account issues.
- De-escalated complex customer concerns through active listening and problem-solving.
- Maintained strong customer satisfaction by providing efficient and empathetic service.
Formación
International Baccalaureate Diploma -
Colegio de Bagaces
02.2013 - 11.2018
Networking Technician Degree -
Academia de Tecnología UCR
09.2024 - 12.2025
Enfatiza tus habilidades clave
- Customer Relationship Management
- Customer Experience (CX)
- Conflict Resolution
- Active Listening
- Client Communication
- Root Cause Analysis
- Case Management
- Process Improvement
- Escalation Management
- Process Improvement
- Time Management
- Ticketing Systems
Languages
Spanish
Nativo
C2
English
Experto
C2
Portuguese
Intermedio
B1
Japanese
Básico
A2
Cronología
Customer Success Account Manager Support
Teknowledge
04.2025 - 03.2026
Networking Technician Degree -
Academia de Tecnología UCR
09.2024 - 12.2025
Interpreter
LanguageLine Solutions
08.2024 - 02.2025
Quality Analyst
Brenda Marrero & Asociados
07.2023 - 07.2024
Customer Support Agent
Concentrix
07.2022 - 07.2023
Customer Service and Account Support
Amazon
07.2020 - 07.2022
International Baccalaureate Diploma -
Colegio de Bagaces
02.2013 - 11.2018