Jose Chavarría
Industrial Engineer
Sabanilla, Montes De Oca
Summary
A passionate human being that enjoys connecting with people, learning new stuff everyday, staying true to his principles and close to his family. An industrial engineer with 17 years of experience in multi-national organizations, 9 years holding management positions, accustomed to deliver results under pressure through strong process orientation and data analysis, without forgetting that people always comes first.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Financial Operations Director
Publicis Groupe
5 2023 - Current
- Leading O2C (Billing, Collections & Cash Applications) and P2P (Accounts Payable & Disbursements) operations within Costa Rica Shared Service Center: 460+ employees (8 managers, 26 supervisors), EUR 9MM yearly budget, 20+ markets (North America/Latin America/Western Europe), 70% of total global
transactions. - Co-creating and implementing innovative strategies
along with highly talented people to: ensure accurate and timely
transactions across Procure To Pay and Order To Cash operations; continuously improve productivity through E2E process understanding, alignment and automation (EDI/RPA); achieve stakeholders expectations by placing our clients at the center of our strategy; develop next generation of leaders to ensure future success. - Main Achievements: sustainable headcount reduction through process waste identification and automation (27 positions since May23, 6% overall productivity increase while improving service levels); 6 new supervisors promoted since May23 (talent readiness).
Media Accounts Payable Director
Publicis Groupe
2018.07 - 2023.05
- Led the Media Accounts Payable department within Costa Rica Shared Service Center: 150+ employees (3 managers, 11 supervisors), EUR 2.4MM yearly budget, 20+ markets (North America/Latin America/Western Europe), 70% of total global transactions.
- Co-created and implemented innovative strategies along with highly talented people to: ensure timely payments of vendor invoices; reduce agency risk of business loss/campaign holds by nurturing healthy vendor relationships; achieve operational targets while remaining cost competitive; manage stakeholders expectations by identifying win-win opportunities; identify, develop and retain our talent.
- Main Achievements: stabilized UK operation in 2018 (obtained CEO excellence award); migrated and stabilized high risk European markets into CR SSC (France, Netherlands, Spain, Portugal and Italy); reduced US operation headcount from 126 to 89 employees (29% reduction from 2018 - today).
Business Strategic Support Manager
Publicis Groupe
2015.05 - 2018.07
- Led the Business Strategic Support department within Costa Rica Shared Services Center: 4 individual contributors with quality assurance, process improvement, project management and software development skills.
- Provided support to all Latin America SSCs with: regional strategic planning process; strategic control; processes documentation, standardization and control; and operations improvement.
- Migrated a wide range of financial operations from North America and Europe into the CR SSC.
- Collaborated with stakeholders from all regions in creating innovative solutions for our internal partners.
- Main Achievements: successfully migrated Mater Data, Accounts Payable, Billing, Treasury and Accounting operations into the CR SSC; Latin America strategic planning process development; Latin America balanced scorecard implementation; global treasury dashboards implementation (obtained a global excellence award, the highest distinction available).
Project Manager
MasterCard
2014.07 - 2015.05
- Managed chip technology implementation projects for MasterCard's Latin America clients such as Banamex (Mexico), Banco Atlantida (Honduras), Banco Nacional de Costa Rica (Costa Rica), Global Bank (Panama), among others.
- Executed all tasks related to: project scope alignment and approval; project plans and schedules creation; project deadlines negotiations; project progress monitoring; project communications; project risks management; project stakeholder satisfaction.
- Main Achievements: successfully launched chip technology cards for Banamex, Banco Atlantida and Banco Nacional de Costa Rica; developed a project management system to keep all projects information in one single place, standardized and up to date, which enabled data analysis for decision making.
Senior Business Process Analyst
Publicis Groupe
2012.07 - 2014.07
- Understood, documented, standardized and improved multiple business processes from the Costa Rica Shared Service Center.
Project Manager
Hewlett-Packard
2011.02 - 2012.07
- Collaborated with experienced project managers, from multiple regions, in the development of an internal project management office for the GBS organization (Global Hewlett-Packard Shared Services Center).
Business Process Analyst
Hewlett-Packard
2007.09 - 2011.02
- Executed a wide rage of administrative tasks for the client General Motors, which included: pricing, procurement, warehouse coordination, asset management and billing activities.
Education
Master - Business Intelligence & Data Management
INESDI Digital Business School
Barcelona, Spain 2022.11 - 2023.11
Bachelor Degree - Industrial Engineering
Universidad Latina De Costa Rica
Costa Rica 2013.01 - 2021.09
Specialization in Managerial Skills - Business Administration And Management
ADEN International Business School
Costa Rica 2015.08 - 2015.11
Project Management - Project Management
Universidad Para La Cooperación Internacional
Costa Rica 2011.03 - 2011.04
Skills
Genuine Interest in People
Strategic Mindset
Networking
Project Management
Problem Solving
Financial Operations (O2C/P2P)
Timeline
Master - Business Intelligence & Data Management
INESDI Digital Business School
2022.11 - 2023.11
Media Accounts Payable Director
Publicis Groupe
2018.07 - 2023.05
Specialization in Managerial Skills - Business Administration And Management
ADEN International Business School
2015.08 - 2015.11
Business Strategic Support Manager
Publicis Groupe
2015.05 - 2018.07
Project Manager
MasterCard
2014.07 - 2015.05
Bachelor Degree - Industrial Engineering
Universidad Latina De Costa Rica
2013.01 - 2021.09
Senior Business Process Analyst
Publicis Groupe
2012.07 - 2014.07
Project Management - Project Management
Universidad Para La Cooperación Internacional
2011.03 - 2011.04
Project Manager
Hewlett-Packard
2011.02 - 2012.07
Business Process Analyst
Hewlett-Packard
2007.09 - 2011.02
Financial Operations Director
Publicis Groupe
5 2023 - Current
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