Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
BusinessAnalyst

Jose Fernandez

SAP EWM Consultant
San Pablo,Heredia

Summary

Knowledgeable SAP Consultant with experience taking ownership of SAP solutions and related software and services. Talented at managing legacy installations as well as spearheading new deployments. Keen to drive positive movements in revenue and business performance through direct oversight of all branded and related products. Experienced SAP EWM Consultant with over 2 years of experience in Supply Chain. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

2
2
Languages
4
4
Certifications
3
3
years of post-secondary education
3
3
years of professional experience

Work History

SAP Consultant

Deloitte
Belen, Heredia
06.2019 - Current
  • Traveled to client locations to implement SAP solutions, and offered post-installation support services.
  • Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.

Service Desk Analyst

IBM
La Aurora, Heredia
08.2018 - 06.2019
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Technical Contractor Coordinator

IBM
La Aurora, Heredia
01.2018 - 05.2018
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Handled day-to-day running of contracting, ensuring high levels of productivity and progression.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Bachelor of Business Information Systems - Information Technology

Tecnologico De Costa Rica
02.2018 - Current

BBA - Business Administration And Management

Universidad Hispanoamericana
01.2021 - Current

Skills

Advanced SAP knowledge

undefined

Software

SAP

ServiceNow

Amazon Web Services

AS400

ILC

Certification

SAP Certified Application Associate - SAP Extended Warehouse Management 9.5

Timeline

BBA - Business Administration And Management

Universidad Hispanoamericana
01.2021 - Current

SAP Model Company

10-2020

Scrum Master Professional Certificate

06-2020

Scrum Foundations Professional Certificate

06-2020

SAP Certified Application Associate - SAP Extended Warehouse Management 9.5

05-2020

SAP Consultant

Deloitte
06.2019 - Current

Service Desk Analyst

IBM
08.2018 - 06.2019

Bachelor of Business Information Systems - Information Technology

Tecnologico De Costa Rica
02.2018 - Current

Technical Contractor Coordinator

IBM
01.2018 - 05.2018

Similar Profiles

CREATE PROFILE
Jose FernandezSAP EWM Consultant