Anthony Quiroz
Customer Care Advocate
San Pedro Sula,San Pedro Sula
Summary
At Alorica, excelled as a Customer Service Representative by leveraging exceptional active listening and payment processing skills, leading to significant client retention and satisfaction. Demonstrated expertise in call management, email support, SMS support, and live chat support, ensuring customer issues were resolved promptly and effectively, fostering a positive service experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
10.2018 - 09.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Genesis Bilingual School
San Pedro Sula, Honduras 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Live chat support
Payment Processing
Timeline
Customer Service Representative
Alorica
10.2018 - 09.2024
High School Diploma -
Genesis Bilingual School
05.2001 -
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