Anthony Quiroz
Customer Care Advocate
San Pedro Sula
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Alorica
10.2018 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Genesis Bilingual School
Honduras 05.2001 -
Skills
- Customer focus
- Influencing skills
- Problem-solving abilities
- Adaptability and flexibility
- Product knowledge
- Excellent communication
- Product sales
- MS office
- Technical support
- Written communication
Tools
Avaya one X Twilio
Genesys ACSR
Maestro System Salesforce
Google Docs
Timeline
Customer Service Representative
Alorica
10.2018 - 09.2024
High School Diploma -
Genesis Bilingual School
05.2001 -
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