Jose Gonzalez
Heredia,Heredia
Summary
Energetic employee well-versed in strong communication and organisation skills. Great at problem solution. Adept at multi-tasking.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Crypto Department
BetUS
San Jose , Costa Rica
08.2023 - 12.2024
-Handled Customer service inquiries related to ongoing transactions.
-Handled recovery of funds through various methods including cryptocurrency.
-Handled Chats and Calls. In which we needed to guide customers through extensive walkthroughs, detailing how to operate cryptocurrency as a method of payment.
-Trained in Outbound calling. (Sales Pitch and Approach)
SMCP Agent
UCB
Heredia , Costa Rica
05.2023 - 08.2023
-Worked with Technical Medical Vocabulary.
-Handled appointment scheduling with the Cleveland Clinic and other various Hospitals.
-Had to check and validate medical diagnosis and insurance coverage, based on previous medical information on the client's account.
Education
Bachelors Degree - Conversational English
Liceo Samuel Saenz Flores
Heredia, Costa Rica 02.2017 - 11.2022
Skills
-Advanced Level English
- Trained in Chat handling time and accurate responses
-Trained in Phone call issue solving and technical vocabulary usage
-Trained in Sales (Pitch, Approach, and Closing)
Languages
English
Advanced
Affiliations
- Audio Engineering
Timeline
Crypto Department
BetUS
08.2023 - 12.2024
SMCP Agent
UCB
05.2023 - 08.2023
Bachelors Degree - Conversational English
Liceo Samuel Saenz Flores
02.2017 - 11.2022
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