Jose Gonzalez
Heredia,Heredia
Summary
Energetic employee well-versed in strong communication and organisation skills. Great at problem solution. Adept at multi-tasking.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Crypto Department
BetUS
San Jose , Costa Rica
2023.08 - 2024.12
-Handled Customer service inquiries related to ongoing transactions.
-Handled recovery of funds through various methods including cryptocurrency.
-Handled Chats and Calls. In which we needed to guide customers through extensive walkthroughs, detailing how to operate cryptocurrency as a method of payment.
-Trained in Outbound calling. (Sales Pitch and Approach)
SMCP Agent
UCB
Heredia , Costa Rica
2023.05 - 2023.08
-Worked with Technical Medical Vocabulary.
-Handled appointment scheduling with the Cleveland Clinic and other various Hospitals.
-Had to check and validate medical diagnosis and insurance coverage, based on previous medical information on the client's account.
Education
Bachelors Degree - Conversational English
Liceo Samuel Saenz Flores
Heredia, Costa Rica 2017.02 - 2022.11
Skills
-Advanced Level English
- Trained in Chat handling time and accurate responses
-Trained in Phone call issue solving and technical vocabulary usage
-Trained in Sales (Pitch, Approach, and Closing)
Languages
English
Advanced
Affiliations
- Audio Engineering
Timeline
Crypto Department
BetUS
2023.08 - 2024.12
SMCP Agent
UCB
2023.05 - 2023.08
Bachelors Degree - Conversational English
Liceo Samuel Saenz Flores
2017.02 - 2022.11