Jose M Agüero Peralta
Santa Ana,SJ
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Logistica tercerizada
Barrio Amon
07.2012 - 02.2025
- Customer Service Agent, (phone calls, live chat, and emails), 2013-2014.
- Handled high-volume telephone calls to address and resolve customer queries.
- Electronic points of sale (EPOS) Representative (Betcris) 2014-2016.
- Bookmaker Supervisor, 2016-2025.
- Opened an EPOS (Hotel Taormina, San Jose - Hotel Cocal, Jacó).
- Q.A Analyst, monitoring & evaluating interactions, Scoring & feedback, find trends in error and recurring customer complaints, coaching / training.
- Face-to-face customer service, paying full attention to the customer, nodding to acknowledge their concerns, to ensure understanding of the brand and service.
- Financial reports, cash flow.
- Achieved outstanding customer satisfaction through effective team management.
Customer Service Representative
OASA bond enterprises
Santa Ana
07.2004 - 05.2011
- Customer Service Representative. (2004-2007).
- Addressed customer service inquiries quickly and accurately.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Audit Agent. (2007-2011).
- IP and address mismatch, CC, and document verification.
- Assisted in fulfilling audit procedures, via email, and live chat.
Education
Advertising -
Universidad Internacional de las Américas
12.2002
High School Diploma -
Liceo Ciudad Colon
12.2001
Skills
- Outlook
- Jira
- Thunderbird
- Microsoft Excel
- Zendesk
- Scrum Methodologies
- Adaptable
- Collaborative
- Proactive
- Emotional intelligence
Certification
- Advanced English, UCR
- EF SET C2, UCR
Languages
- Español
- English
Timeline
Customer Service Supervisor
Logistica tercerizada
07.2012 - 02.2025
Customer Service Representative
OASA bond enterprises
07.2004 - 05.2011
Advertising -
Universidad Internacional de las Américas
High School Diploma -
Liceo Ciudad Colon